Remote Housing Coordinator

Sedgwick; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading insurance and risk management company seeks a Customer Service Representative to manage inbound inquiries and provide housing-related solutions. Candidates should have a Bachelor's degree and 4+ years of related experience. The role offers remote work with a flexible schedule, aiming to enhance customer service skills in a supportive environment.

Benefits

Opportunity for career advancement

Supportive work environment

Flexible schedule

Qualifications

• 4+ years of experience in customer service or related fields.
• Strong phone etiquette and communication skills.
• Ability to qualify policyholder requirements.

Responsibilities

• Answer inbound calls professionally.
• Serve as the first point of contact for inquiries.
• Enter housing claims accurately into the system.

Skills

Customer service experience

Consultative communication skills

Problem-solving abilities

Research skills

Analytical skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Overview

Employer Industry: Insurance and Risk Management

Why consider this job opportunity

• Salary up to $18/hr
• Opportunity for career advancement and growth within the organization
• Work remotely with a flexible schedule from Tuesday to Saturday
• Supportive and collaborative work environment recognized as a Great Place to Work
• Chance to develop consultative selling skills and enhance customer service expertise

What to Expect (Job Responsibilities)

• Answer inbound calls from policyholders, adjusters, hotels, and property managers in a professional and compassionate manner
• Serve as the first point of contact for housing-related inquiries, demonstrating strong problem-solving and communication skills
• Qualify policyholder requirements and recommend suitable housing options
• Utilize research skills to identify viable short-term rental options in local markets
• Accurately enter new housing claims into the system, ensuring proper documentation and compliance

What is Required (Qualifications)

• Bachelor's degree or equivalent from an accredited college or university preferred
• Minimum of four (4) years of experience in customer service, claims processing, housing, real estate, or related business experience
• Strong consultative communication and selling skills with exemplary phone etiquette
• Proficient in Microsoft Office and possess strong research and internet navigation skills
• Excellent problem-solving, organizational, and analytical skills

How to Stand Out (Preferred Qualifications)

• Experience in the insurance or financial services industry
• Knowledge of billing and reconciliation systems
• Strong negotiation skills to secure favorable housing placements
• Ability to adapt quickly to changes and work in a fast-paced environment
• Experience working independently and in a team setting

#Insurance #CustomerService #RemoteWork #CareerGrowth #ConsultativeSelling

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