Remote Housing Coordinator

Lensa; Dallas (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

Join a leading provider as a Remote Housing Coordinator in Dallas and contribute to meaningful solutions for displaced individuals during critical times. In this full-time role, you'll provide exceptional service, coordinate housing arrangements, and ensure client satisfaction. The ideal candidate possesses strong communication and negotiation skills, a high school diploma, and relevant experience in customer service or sales. Embrace a challenging yet rewarding position with opportunities for personal and professional growth within a caring organizational culture.

Qualifications

• Experience in inside sales, customer service, or account management.
• Bilingual English/Spanish is a plus.
• Ability to adapt tone and approach to diverse client situations.

Responsibilities

• Coordinate customized temporary housing solutions for displaced policyholders.
• Conduct market research to locate housing options.
• Serve as a key contact for policyholders ensuring support and communication.

Skills

Communication

Negotiation

Multitasking

Research

Customer Service

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

CRM tools

Job description

3 days ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for Sedgwick.

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Remote Housing Coordinator

Schedule: Monday- Friday 10am-7pm EST

PRIMARY PURPOSE

To coordinate customized temporary housing solutions for displaced policyholders in a fast-paced, service-driven environment. This role demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable, like-kind, and quality accommodations. The Housing Coordinator serves as both a client advocate and housing specialist—blending empathetic support, strategic property research, and lease coordination to secure safe, comfortable, and comparable housing while delivering an elevated service experience with urgency and professionalism.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders.
• Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support.
• Qualify housing needs by gathering details about the insured’s lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities.
• Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options.
• Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances.
• Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines.
• Customize housing options that align with both policy coverage and the insured's expectations—balancing budget, availability, and quality.
• Maintain high-touch service throughout the policyholder’s stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs.
• Draft and review lease agreements and related documents with attention to detail and policy compliance.
• Enter and maintain accurate data in housing databases, CRM tools, and internal platforms.
• Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively.
• Handle multiple claims and assignments at once with professionalism and urgency.
• Serve as the point of contact for VIP clientele.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

Qualifications

Education & Licensing

High school diploma or GED required.

Experience

Two (2) years experience in inside sales, customer service, or account management. Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred.

Skills & Knowledge

• Exceptional verbal and written communication skills; capable of calming distressed clients with professionalism and compassion.
• High emotional intelligence with the ability to adapt tone and approach to diverse client situations.
• Proficient in Microsoft Office Suite (Word, Excel, Access) and adept at learning new housing and CRM platforms.
• Advanced internet research capabilities to locate viable rental properties in limited markets.
• Detail-oriented and organized with strong documentation habits.
• Ability to multitask in a fast-paced environment with shifting priorities.
• Negotiation and relationship management skills with vendors, property managers, and landlords.
• Solutions-oriented mindset with a focus on timely, proactive service delivery.
• Experience coordinating accommodations for high-net-worth clients or large-loss claims is a plus.
• Bilingual English/Spanish a plus.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, travel as required.

Auditory/Visual: Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

If you have questions about this posting, please contact [e-mail]

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Sign in to set job alerts for “Housing Coordinator” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.