Remote Housing Coordinator

Sedgwick; Connecticut; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading insurance and risk management firm based in Connecticut is seeking an experienced individual to provide exceptional customer support on their temporary housing line. This role involves qualifying policyholder requirements and conducting internet research to find short-term rental options. Candidates should possess strong communication skills and a minimum of four years of customer service experience. This position offers opportunities for career growth in a fast-paced environment.

Qualifications

• Minimum of four years of experience in customer service, claims processing, or related fields.
• Strong consultative communication and selling skills.
• Excellent oral and written communication skills.

Responsibilities

• Provide exceptional customer support on the employer's temporary housing line.
• Serve as the first point of contact for housing inquiries.
• Qualify policyholder requirements to recommend housing options.

Skills

Customer service experience

Claims processing

Strong communication skills

Problem-solving skills

Internet research skills

Education

Bachelor's degree or equivalent

Job description

Overview

Employer Industry: Insurance and Risk Management

What to Expect (Job Responsibilities)

• Provide exceptional customer support on the employer’s primary temporary housing line
• Serve as the first point of contact for housing-related inquiries, demonstrating strong service and problem-solving skills
• Qualify policyholder requirements to recommend appropriate housing options
• Utilize strong internet research skills to locate viable short-term rental options
• Accurately enter new housing claims into the system, ensuring proper documentation and compliance

What is Required (Qualifications)

• Minimum of four (4) years of experience in customer service, claims processing, housing, real estate, or related business experience
• Bachelor's degree or equivalent from an accredited college or university preferred
• Strong consultative communication and selling skills with exemplary phone etiquette
• Excellent oral and written communication skills, including presentation skills
• Strong research and internet navigation skills, along with excellent negotiation and problem-solving skills

How to Stand Out (Preferred Qualifications)

• Experience in the insurance industry or with financial services
• Familiarity with billing and reconciliation systems and claim systems
• Proven ability to adapt to change and thrive in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work independently and within a team environment

#Insurance #CustomerService #RemoteWork #CareerGrowth #ConsultativeSelling

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