Remote Hotel Coordinator

Sedgwick; Town of Florida (NY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Sedgwick is seeking a Remote Hotel Coordinator to manage hotel accommodations for insured families with compassion and precision. You will liaise between families, hotels, and insurance partners to ensure accurate, timely placements and excellent service.

Responsibilities include securing hotels, handling check-ins, and maintaining documentation, while delivering a high standard of care during challenging times. This role supports Sedgwick’s commitment to excellence and customer satisfaction.

Qualifications

• High school diploma or GED required.
• Two years of experience in customer service, preferably in travel, hospitality or insurance.
• Proficiency in Microsoft Office Suite; strong phone communication, data-entry accuracy, independence, organization, and ability to work remotely.

Responsibilities

• Be the first point of contact for insured families, explaining hotel and payment processes clearly.
• Search, evaluate, and secure hotels using internal systems and direct negotiations.
• Coordinate hotel reservations, ensuring rate approvals and authorizations.
• Communicate confirmations and details to families with empathy and clarity.
• Handle check-ins/check-outs, extensions, and update records accurately.

Skills

Microsoft Office Suite

Phone communication

Data entry

Independent work

Organizational skills

Remote teamwork

Education

High school diploma or GED

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance

Remote Hotel Coordinator

Schedule: Weds, Thurs, Fri 1pm-12pm EST. Sunday 9a-8pm EST

PRIMARY PURPOSE:

To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick's reputation for excellence.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process.
• Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations balancing family preferences with carrier guidelines.
• Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received.
• Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions.
• Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses.
• Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents.
• Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care.
• Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

Two (2) year of experience in customer service, preferably within the travel, hospitality or insurance industries.

Skills & Knowledge

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent and professional phone voice. Strong communication, grammar, and interpersonal skills.
• Strong data entry skills with high attention to detail.
• Ability to work independently, show initiative, and perform well under pressure.
• Strong organizational skills and ability to multitask.
• Ability to work effectively in a remote team environment.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17.00-$19.00/hr. Always accepting applications.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.