Remote Hotel Coordinator

Sedgwick Claims Management Services Ltd; Town of Florida (NY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Sedgwick is seeking a Hotel Coordinator to deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. The role acts as the frontline between families, hotels, and insurance partners, ensuring each placement is handled accurately and with care.

The position involves coordinating reservations, check-ins/outs, and documentation, while supporting families through challenges and escalations with professionalism.

Qualifications

• Education: High school diploma or GED required.
• Two years of customer service experience preferred (travel, hospitality or insurance).
• Proficiency in Microsoft Office; strong communication, grammar and interpersonal skills.

Responsibilities

• Serve as the first point of contact for insured families and explain hotel and payment processes.
• Search, evaluate, and secure hotels using internal databases, online platforms and negotiations.
• Facilitate reservations by contacting hotels directly or via booking tools.
• Coordinate check-ins, check-outs and extensions; verify paperwork and update records.
• Maintain documentation in internal systems and support families with escalations as needed.
• Collaborate with leadership and other teams when adjuster approval or relocations are required.

Skills

Customer service

Communication

Data entry

Multitasking

Remote teamwork

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Remote

Hotel Coordinator Schedule: Weds, Thurs, Fri 1pm-12pm EST. Sunday 9a-8pm EST

PRIMARY PURPOSE

To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners ensuring every placement is handled with care, accuracy, and effectiveness. This role is vital to providing comfort during a difficult time and maintaining Sedgwick’s reputation for excellence.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process. Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations balancing family preferences with carrier guidelines. Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received. Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions. Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses. Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents. Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care. Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization’s quality program(s).

QUALIFICATIONS

Education & Licensing High school diploma or GED required.

Experience Two (2) year of experience in customer service, preferably within the travel, hospitality or insurance industries.

Skills & Knowledge Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Excellent and professional phone voice. Strong communication, grammar, and interpersonal skills. Strong data entry skills with high attention to detail. Ability to work independently, show initiative, and perform well under pressure. Strong organizational skills and ability to multitask. Ability to work effectively in a remote team environment.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17.00-$19.00/hr.

Always accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com