Remote Hotel Coordinator

Sedgwick; Oregon (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading insurance provider is seeking a Customer Service Representative to support insured families, ensuring their needs are met during challenging times. The role involves coordinating hotel accommodations, managing reservations, and providing empathetic support. Ideal candidates will have customer service experience preferably in related industries, communication skills, and proficiency in Microsoft Office. This position offers a flexible remote work environment and opportunities for career growth.

Benefits

Flexible remote work environment

Career advancement opportunities

Supportive team culture

Qualifications

• Minimum of two years of experience in customer service, ideally in travel or insurance.
• Proficient in Microsoft Office Suite.
• Strong communication and interpersonal skills.

Responsibilities

• Serve as first contact for insured families, confirming needs and explaining the process.
• Secure hotel accommodations per preferences and guidelines.
• Facilitate reservations and communicate confirmations professionally.

Skills

Customer service experience

Communication skills

Microsoft Office proficiency

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

Overview

Employer Industry: Insurance and Hospitality Services

Why consider this job opportunity:

• Salary range of $17-$18/hr
• Opportunity for career advancement and growth within the organization
• Flexible remote work environment
• Supportive and collaborative team culture
• Chance to make a positive impact on insured families during difficult times

What to Expect (Job Responsibilities)

• Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
• Search, evaluate, and secure hotel accommodations in alignment with family preferences and carrier guidelines
• Facilitate reservations and communicate confirmations to insured families with professionalism and empathy
• Coordinate check-ins, check-outs, and extensions, ensuring accurate documentation and record-keeping
• Address escalations and support families through challenges with confidence and care

What is Required (Qualifications)

• Minimum of two (2) years of experience in customer service, preferably in the travel, hospitality, or insurance industries
• Bachelor's degree or equivalent from an accredited college or university preferred
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong communication, grammar, and interpersonal skills
• Ability to work independently and effectively in a remote team environment

How to Stand Out (Preferred Qualifications)

• Experience in the travel or hospitality sectors
• Strong data entry skills with high attention to detail
• Excellent phone voice and professional demeanor
• Ability to multitask and manage multiple priorities effectively

#Insurance #Hospitality #RemoteWork #CareerGrowth #CustomerService

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