Remote Hotel Coordinator

Sedgwick; Oklahoma; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading insurance and hospitality services provider is seeking a customer-focused individual to serve as the first point of contact for insured families. This remote opportunity offers a supportive work environment, requiring strong communication skills and customer service experience. Ideal candidates will have at least two years of relevant experience and proficiency in Microsoft Office. Flexible schedules with an emphasis on positive family interactions are key aspects of this role.

Benefits

Flexible schedules

Opportunity for career growth

Recognized as a Great Place to Work

Qualifications

• Minimum two years of experience in customer service, preferably in travel, hospitality, or insurance.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work effectively in a remote team environment.

Responsibilities

• Serve as the first point of contact for insured families.
• Search, evaluate, and secure hotel accommodations.
• Facilitate hotel reservations and communicate confirmations.
• Coordinate check-ins and check-outs.
• Address escalations and support families.

Skills

Customer service experience

Communication skills

Microsoft Office proficiency

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Insurance and Hospitality Services

Why Consider this Job Opportunity:

• Salary range of $17-$18/hr
• Temporary to permanent opportunity based on business needs
• Work remotely with flexible schedules starting after 1pm EST and weekend availability
• Join a company recognized as a Great Place to Work and one of America’s Greatest Workplaces
• Supportive and collaborative work environment focused on providing comfort to families in need
• Opportunity to grow your career within a reputable organization

What to Expect (Job Responsibilities):

• Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
• Search, evaluate, and secure hotel accommodations while balancing family preferences with carrier guidelines
• Facilitate hotel reservations and communicate confirmations to insured families with professionalism and empathy
• Coordinate check-ins, check-outs, and extensions, ensuring accurate documentation and updates
• Address escalations and support families through challenges with confidence and care

What is Required (Qualifications):

• Bachelor's degree or equivalent from an accredited college or university preferred
• Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality, or insurance industries
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong communication, grammar, and interpersonal skills
• Ability to work effectively in a remote team environment and handle multiple priorities simultaneously

How to Stand Out (Preferred Qualifications):

• Experience in the travel or hospitality industry
• Strong data entry skills with high attention to detail
• Excellent and professional phone voice
• Ability to work independently and show initiative under pressure
• Strong organizational skills and multitasking ability

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.