Remote Hotel Coordinator

Sedgwick; Missouri; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading employer in insurance and hospitality is looking for a customer service representative to support insured families. You will handle reservations, coordinate accommodations, and ensure smooth communication. Applicants should have 2 years of relevant experience, strong communication skills, and a bachelor’s degree is preferred. This role allows for remote work with flexible scheduling.

Benefits

Flexible scheduling options

Supportive work environment

Opportunity for career growth

Qualifications

• Minimum of 2 years in customer service, preferably in travel, hospitality, or insurance industries.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong communication, grammar, and interpersonal skills.

Responsibilities

• Serve as the first contact for insured families, confirming needs and explaining processes.
• Search and secure hotel accommodations.
• Facilitate reservations and communicate confirmations.
• Coordinate check-ins and check-outs accurately.
• Address escalations and support families with confidence.

Skills

Customer service experience

Communication skills

Interpersonal skills

Ability to work in a remote team

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Employer Industry: Insurance and Hospitality Services

Why consider this job opportunity:

• Salary range of $17-$18 per hour
• Temporary to permanent opportunity based on business needs
• Work remotely with flexible scheduling options
• Opportunity to make a meaningful impact on families during challenging times
• Supportive and collaborative work environment recognized as a Great Place to Work
• Chance to grow your career with a leading employer in the industry

What to Expect (Job Responsibilities)

• Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
• Search, evaluate, and secure hotel accommodations while balancing family preferences with carrier guidelines
• Facilitate reservations and communicate confirmations to insured families with professionalism and empathy
• Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records accurately
• Address escalations and support families through challenges with confidence and care

What is Required (Qualifications)

• Minimum of two (2) years of experience in customer service, preferably in the travel, hospitality, or insurance industries
• Bachelor's degree or equivalent from an accredited college or university preferred
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong communication, grammar, and interpersonal skills
• Ability to work effectively in a remote team environment and handle multiple priorities simultaneously

How to Stand Out (Preferred Qualifications)

• Experience in the travel or hospitality industry
• Excellent and professional phone voice
• Strong data entry skills with high attention to detail
• Ability to work independently and show initiative

#Insurance #Hospitality #CustomerService #RemoteWork #CareerGrowth

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