Remote Hotel Coordinator

Sedgwick; Mississippi; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading insurance provider is seeking a Customer Service Representative to support families by managing hotel accommodations and ensuring a smooth experience. The role requires excellent communication skills and a minimum of two years of relevant experience. Candidates will enjoy remote work options and a temporary to permanent position based on performance. This is a unique opportunity to make a meaningful impact during challenging times.

Benefits

Flexible scheduling

Remote work opportunity

Impactful work supporting families

Qualifications

• Minimum of two years of experience in customer service, preferably in the travel, hospitality, or insurance industries.
• Ability to work independently and perform well under pressure.
• Strong grammar and interpersonal skills.

Responsibilities

• Serve as the first point of contact for insured families, confirming their needs.
• Search, evaluate, and secure hotel accommodations based on family preferences.
• Facilitate hotel reservations and communicate confirmations professionally.

Skills

Customer service experience

Strong communication skills

Multitasking

Attention to detail

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Employer Industry: Insurance Services

Why consider this job opportunity:

• Salary range of $17-$18/hr
• Temporary to permanent opportunity based on business needs
• Work remotely with flexible scheduling starting after 1 PM EST on weekdays and weekend availability required
• Opportunity to support families during challenging times, making a meaningful impact
• Recognized as one of America’s Greatest Workplaces and certified as a Great Place to Work®

Responsibilities

• Serve as the first point of contact for insured families, confirming their needs and explaining the hotel and payment process
• Search, evaluate, and secure hotel accommodations based on family preferences and carrier guidelines
• Facilitate hotel reservations and communicate confirmations to insured families with professionalism and empathy
• Coordinate check-ins, check-outs, and extensions while maintaining accurate documentation in internal systems
• Address escalations and support families through challenges, collaborating with leadership as needed

Qualifications

• Bachelor’s degree or equivalent from an accredited college or university preferred
• Minimum of two (2) years of experience in customer service, preferably in the travel, hospitality, or insurance industries
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong communication, grammar, and interpersonal skills
• Ability to work independently, multitask, and perform well under pressure

Preferred Qualifications

• Experience in the travel, hospitality, or insurance industries
• Strong data entry skills with high attention to detail
• Excellent and professional phone voice
• Ability to work effectively in a remote team environment
• Experience managing sensitive situations with empathy

#InsuranceServices #CustomerService #RemoteWork #CareerOpportunity #GreatPlaceToWork

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