Remote Hotel Coordinator

Sedgwick; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading service provider is seeking a Customer Service Representative to assist insured families with hotel accommodations. This role requires at least two years of customer service experience and offers flexible remote work arrangements. Candidates should have strong communication skills and the ability to work independently, making an impact during challenging times for families.

Benefits

Supportive work environment

Flexible work hours

Opportunity for permanent position

Qualifications

• Minimum of two years of experience in customer service, preferably in the travel, hospitality, or insurance industries.
• Ability to perform well under pressure.

Responsibilities

• Serve as the first point of contact for insured families.
• Search for and secure hotel accommodations based on family preferences.
• Facilitate reservations and communicate confirmations professionally.

Skills

Customer service experience

Communication skills

Microsoft Office Suite proficiency

Interpersonal skills

Ability to work independently

Education

Bachelor's degree or equivalent

Job description

Overview

Why consider this job opportunity:

• Salary range of $17-$18/hr
• Temporary to permanent opportunity based on business needs
• Supportive and caring work environment focused on work-life balance
• Recognized as a Great Place to Work® and featured in Fortune's Best Workplaces
• Opportunity to make a meaningful impact on families during difficult times
• Flexible remote work arrangement with schedules starting after 1pm EST and weekend availability

Responsibilities

• Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
• Search for and secure hotel accommodations based on family preferences and carrier guidelines
• Facilitate reservations and communicate confirmations to insured families professionally and empathetically
• Coordinate check-ins, check-outs, and extensions, verifying paperwork and maintaining accurate records
• Address escalations and support families through challenges with confidence and care

Qualifications

• Minimum of two (2) years of experience in customer service, preferably in the travel, hospitality, or insurance industries
• Bachelor's degree or equivalent from an accredited college or university preferred
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong communication, grammar, and interpersonal skills
• Ability to work independently, show initiative, and perform well under pressure

Preferred Qualifications

• Experience in a remote team environment
• Strong data entry skills with high attention to detail
• Excellent and professional phone voice
• Strong organizational skills and ability to multitask
• Ability to handle work-related stress and meet deadlines