Remote Hotel Coordinator

Sedgwick; Kansas; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading insurance and hospitality service provider in Kansas is seeking a customer service representative to assist insured families. This role involves confirming needs, securing hotel accommodations, and providing professional support. The ideal candidate will have at least two years of customer service experience, particularly in hospitality or insurance, and proficiency in Microsoft Office. Remote work is available with flexible scheduling options.

Benefits

Career advancement opportunities

Flexible scheduling options

Supportive work environment

Qualifications

• Minimum of two years of customer service experience in relevant industries.
• Proficient in Microsoft Office applications.
• Strong communication and interpersonal skills.
• Ability to work under pressure.

Responsibilities

• Serve as the first point of contact for insured families.
• Evaluate and secure hotel accommodations for families.
• Communicate confirmations and check-in instructions to families.
• Support families and address escalations professionally.

Skills

Customer service experience

Communication skills

Data entry skills

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Why consider this job opportunity

Salary up to $18/hr

Opportunity for career advancement and growth within the organization

Work remotely with flexible scheduling options

Supportive and collaborative work environment recognized as a Great Place to Work

Chance to make a meaningful impact by assisting families in need during challenging times

What to Expect (Job Responsibilities)

• Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
• Search, evaluate, and secure hotel accommodations, balancing family preferences with carrier guidelines
• Facilitate reservations by contacting hotels directly and ensuring rate agreements are received
• Communicate confirmations to families, including hotel details and check-in instructions
• Support families through challenges and address escalations with professionalism and care

What is Required (Qualifications)

• Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality, or insurance industries
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong communication, grammar, and interpersonal skills
• Strong data entry skills with high attention to detail
• Ability to work independently and perform well under pressure

How to Stand Out (Preferred Qualifications)

• Bachelor's degree or equivalent from an accredited college or university
• Experience in a remote team environment
• Excellent and professional phone voice
• Strong organizational skills and ability to multitask
• Proven ability to handle multiple priorities simultaneously

#Insurance #Hospitality #RemoteWork #CareerOpportunity #CustomerService

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