Remote Hotel Coordinator

Sedgwick; Huntington Beach (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading insurance and hospitality service provider in Huntington Beach is seeking a customer service representative to assist insured families with hotel accommodations. The role involves strong communication and organizational skills, alongside the ability to work independently in a remote setting. Candidates with two years of experience and a degree are preferred. This position offers a competitive hourly wage and the opportunity for career advancement.

Benefits

Flexible remote work environment

Supportive work culture

Career advancement opportunities

Qualifications

• Minimum of two years in customer service, preferably in travel or hospitality.
• Strong organizational skills and ability to multitask.
• Experience in handling sensitive situations with confidence.

Responsibilities

• Serve as the point of contact for insured families.
• Evaluate and secure hotel accommodations.
• Facilitate reservations and coordinate check-ins.

Skills

Customer service experience

Proficient in Microsoft Office Suite

Strong communication skills

Exceptional data entry skills

Ability to work independently

Education

Bachelor's degree or equivalent

Job description

Overview

Employer Industry: Insurance and Hospitality Services

• Salary range: $17-$18 per hour
• Opportunity for career advancement and growth within the organization
• Flexible remote work environment
• Supportive and collaborative work culture
• Chance to make a meaningful impact by helping families during challenging times

Responsibilities

• Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
• Search, evaluate, and secure hotel accommodations while balancing family preferences with carrier guidelines
• Facilitate reservations and coordinate check-ins, check-outs, and extensions
• Maintain detailed documentation in internal systems and address escalations with professionalism and empathy
• Collaborate across teams to manage relocation requests and assist with departmental phone coverage

Qualifications

• Minimum of two (2) years of experience in customer service, preferably in the travel, hospitality, or insurance industries
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong communication, grammar, and interpersonal skills
• Exceptional data entry skills with high attention to detail
• Ability to work independently and effectively in a remote team environment

Preferred Qualifications

• Bachelor's degree or equivalent from an accredited college or university
• Excellent and professional phone voice
• Strong organizational skills and ability to multitask
• Experience in handling sensitive situations with confidence and care

#Insurance #Hospitality #RemoteWork #CustomerService #CareerOpportunity

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.