Remote Hotel Coordinator

Sedgwick; Birmingham (AL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading insurance services provider is seeking a Remote Hotel Coordinator to assist insured families with hotel accommodations. Responsibilities include managing reservations, communicating with families, and addressing challenges effectively. Candidates should have a Bachelor's degree and at least two years of customer service experience, ideally in travel or insurance sectors. Proficiency in Microsoft Office Suite is required. This role promises a compassionate work environment and the opportunity for career growth.

Qualifications

• Minimum of two years of experience in customer service, preferably in travel, hospitality, or insurance.
• Strong communication, grammar, and interpersonal skills.

Responsibilities

• Serve as the first point of contact for insured families.
• Search and secure hotels balancing family preferences and guidelines.
• Facilitate reservations with hotels ensuring required authorizations.
• Communicate confirmations to insured families professionally.
• Support families through challenges addressing escalations.

Skills

Customer service

Communication skills

Organizational skills

Data entry

Proficiency in Microsoft Office Suite

Education

Bachelor's degree or equivalent

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Remote Hotel Coordinator

Temporary to Permanent Opportunity based on Business Needs

REMOTE POSITION

Remaining Schedules start after 1pm EST during weekdays and must have weekend availability.

PRIMARY PURPOSE:

To deliver seamless hotel accommodations for insured families with compassion, precision, and urgency. Hotel Coordinators act as the frontline connection between families, hotels, and insurance partners—ensuring every placement is handled with care, accuracy, and efficiency. This role is vital to providing comfort during a difficult time and maintaining Sedgwick’s reputation for excellence.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Serve as the first point of contact for insured families, confirming needs and clearly explaining the hotel and payment process.
• Search, evaluate, and secure hotels using internal databases, online platforms, and direct negotiations—balancing family preferences with carrier guidelines.
• Facilitate reservations by contacting hotels directly or through booking tools, ensuring rate agreements and required authorizations are received.
• Communicate confirmations to insured families with professionalism and empathy, including hotel details and check-in instructions.
• Coordinate check-ins, check-outs, and extensions, verifying paperwork and updating records to reflect accurate statuses. Maintain detailed documentation in internal systems including hotel confirmations, receipts, hotel service agreements, and other relevant documents
• Support families through challenges, addressing escalations such as billing concerns, relocations, or sensitive situations with confidence and care.
• Collaborate across teams by notifying leadership if adjuster approval is needed, managing relocation requests, and assisting with departmental phone coverage.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

Bachelor's degree or equivalent from an accredited college or university preferred.

Experience

Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality or insurance industries.

Skills & Knowledge

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent and professional phone voice.
• Strong communication, grammar, and interpersonal skills.
• Strong data entry skills with high attention to detail.
• Ability to work independently, show initiative, and perform well under pressure.
• Strong organizational skills and ability to multitask.
• Ability to work effectively in a remote team environment.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.