Remote Hotel Coordinator

Sedgwick; Alabama; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading insurance and hospitality services firm is seeking a remote customer service representative. The role includes serving as the first point of contact for insured families, handling reservations, and facilitating accommodations. Ideal candidates will have at least two years of experience in customer service and strong communication skills. This position offers flexible scheduling and a collaborative work environment.

Benefits

Opportunity for career advancement

Supportive work environment

Flexible scheduling options

Qualifications

• Minimum of two years of customer service experience, preferably in travel, hospitality, or insurance.
• Excellent and professional phone voice.
• Ability to perform well under pressure.

Responsibilities

• Serve as the first point of contact for insured families.
• Evaluate and secure hotel accommodations.
• Facilitate reservations and communicate confirmations.

Skills

Customer service experience

Microsoft Office Suite proficiency

Strong communication skills

Ability to work independently

Education

Bachelor's degree or equivalent

Job description

Overview

Employer Industry: Insurance and Hospitality Services

Why consider this job opportunity:

• Salary up to $18/hr
• Opportunity for career advancement and growth within the organization
• Work remotely with flexible scheduling options
• Supportive and collaborative work environment
• Chance to make a positive impact on families during challenging times
• Recognized as a Great Place to Work by multiple reputable sources

Responsibilities

• Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
• Search, evaluate, and secure hotel accommodations while balancing family preferences with carrier guidelines
• Facilitate reservations and communicate confirmations to insured families with professionalism and empathy
• Coordinate check-ins, check-outs, and extensions while maintaining accurate documentation
• Address escalations and support families through challenges with confidence and care

Qualifications

• Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality, or insurance industries
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent and professional phone voice
• Strong communication, grammar, and interpersonal skills
• Ability to work independently and perform well under pressure

Preferred Qualifications

• Bachelor's degree or equivalent from an accredited college or university
• Strong data entry skills with high attention to detail
• Strong organizational skills and ability to multitask
• Experience working effectively in a remote team environment

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