Remote Hospitality Specialist

Newport Associates; Boston (MA); Remote; USD 40,000 - 60,000; Full time

Job summary

A growing travel company is seeking an individual to assist in planning vacations, business trips, and events. The role involves client engagement and travel coordination in a remote setting. Ideal candidates possess strong communication and organizational skills, a customer service mindset, and are self-motivated. The company offers a flexible work environment and access to exclusive travel discounts.

Benefits

Remote and flexible work environment

Access to exclusive travel discounts

Growth potential through client development

Supportive team culture

Qualifications

• Strong communication and organizational skills.
• Customer service mindset with attention to detail.
• Basic computer proficiency and ability to learn new systems.
• Self-motivated and able to work independently.
• Eligible to work in the U.S.

Responsibilities

• Consult with clients to understand travel goals and design itineraries.
• Book flights, hotels, cruises, tours, car rentals, and event tickets.
• Deliver high-quality service from planning to post-travel follow-up.
• Use web-based booking platforms and supplier systems to manage reservations.
• Support clients with changes, cancellations, and special requests.
• Stay updated on travel trends, destinations, and industry resources.

Skills

Strong communication and organizational skills

Customer service mindset with attention to detail

Basic computer proficiency

Self-motivated and able to work independently

Job description

About Us
We are a growing travel company that helps clients plan memorable and personalized journeys. Our team focuses on providing concierge-level service and creating travel experiences that go beyond the ordinary.

Position Overview
We are seeking an individual to join our team to support clients in planning vacations, business trips, and events. This role involves client engagement, travel coordination, and problem-solving in a remote setting.

Key Responsibilities

• Consult with clients to understand travel goals and design itineraries
• Book flights, hotels, cruises, tours, car rentals, and event tickets
• Deliver high-quality service from planning to post-travel follow-up
• Use web-based booking platforms and supplier systems to manage reservations
• Support clients with changes, cancellations, and special requests
• Stay updated on travel trends, destinations, and industry resources

Qualifications

• Strong communication and organizational skills
• Customer service mindset with attention to detail
• Basic computer proficiency and ability to learn new systems
• Self-motivated and able to work independently
• Eligible to work in the U.S. (or your region)

What We Offer

• Remote and flexible work environment
• Access to exclusive travel discounts
• Growth potential through client development
• Supportive team culture