Remote - Healthcare Success Specialists

Ultimate Staffing; Chicago (IL); Remote; Full time

Job summary

A leading company is seeking a Remote Healthcare/Customer Support Specialist to enhance communication between clinical teams and operations. This role involves managing customer interactions, delivering clinical data, and educating patients about services. Ideal candidates should have a relevant degree or extensive experience, strong communication skills, and proficiency with office software and CRM tools.

Qualifications

• 5+ years of related experience in healthcare support.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the primary liaison between healthcare providers and internal teams.
• Manage high volumes of customer interactions.
• Deliver timely clinical data for precision medicine programs.

Skills

Communication

Customer Service

Problem Solving

Education

Bachelor's degree in Biological Sciences

Tools

CRM tools

Job description

Are you passionate about precision medicine and transforming healthcare? We're looking for a Remote Healthcare/Customer Support Specialist to join a mission-driven team delivering real-time, actionable insights to providers and patients. You'll play a vital role in bridging communication between clinical teams and operations, supporting cutting-edge solutions that improve patient outcomes.

Pay: $26-$31/hr (DOE)

Shift: 7:00am-7:00pm, Monday - Friday (8hr Shift)

Key Responsibilities:

1. Serve as the primary liaison between healthcare providers and internal teams, offering excellent support via phone and email.
2. Manage high volumes of customer interactions while building trusted relationships with partners.
3. Deliver timely clinical data for precision medicine programs and maintain up-to-date, accurate records.
4. Educate customers and patients about services, resolve complex issues, and contribute to a positive customer experience.
5. Collaborate cross-functionally to support operational goals and improve clinical processes.

Qualifications:

1. Bachelor's degree (Biological Sciences or related field preferred) or 5+ years of related experience.
2. Strong written and verbal communication skills, with a high degree of professionalism.
3. Comfortable explaining clinical or scientific information clearly and confidently.
4. Self-motivated, detail-oriented, and adaptable in a fast-paced, evolving environment.
5. Proficient with standard office software and CRM tools; quick to learn new systems.

Note: Must pass background and education verification.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. For positions requiring a background check, the company faces a significant risk to its operations and reputation without such review, especially in unincorporated Los Angeles County.