Remote Healthcare Sales Support Associate

Heraeus; California (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Heraeus is seeking a motivated sales support professional to assist the Regulatory and Sales teams in planning, coordinating and executing activities for Engineered Tissue Solutions. You will serve as a primary contact for customers, manage schedules, organize events, and maintain CRM records to support growth.

Experience in healthcare or medical devices, proficiency with MS Office and CRM systems, and a willingness to travel are essential.

Qualifications

• BS/BA in business, healthcare, or a related field or equivalent experience required.
• 1–2 years of experience in sales support, customer service, or administrative roles, ideally in the healthcare or medical device industry.
• 1–2 years of experience in the medical device, biotechnology, and tissue biologics of the healthcare industry preferred.
• Experience in the healthcare, medical device, or pharmaceutical industry is highly desirable.
• Familiarity with supporting field sales teams, including scheduling and organizing events, is an advantage.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for creating reports, presentations, and managing schedules.
• Experience with CRM systems (e.g., Dynamics, Salesforce or similar) to manage accounts, track sales activities, and maintain records.
• Comfort with virtual communication tools (Microsoft Teams) for meetings and presentations.
• Valid driver's license and reliable transportation for occasional travel to support events or meetings.
• Flexibility to accommodate travel or work outside standard business hours when required.
• Previous experience in startup and medium sized companies.

Responsibilities

• Assist the RSD and EAM’s in planning, coordinating, and executing sales activities.
• Serve as a point of contact for customers, addressing inquiries and resolving issues promptly
• Coordinate follow-up communications to ensure customer satisfaction and support sales initiatives.
• Maintain accurate records of sales activities, customer interactions, and account details in the CRM system.
• Employ best practices to ensure proper targeting and appropriate reimbursement practices.
• Support EAMs in conducting market research and competitor analysis.
• Gather and organize feedback from customers to share with the sales and product development teams.
• Assist in organizing and executing events such as product demonstrations, trade shows, and training sessions.
• Prepare and maintain sales reports, presentations, and materials for meetings including regular sales forecasts and performance opportunities to the Executive Area Manager.
• Manage scheduling, travel arrangements, and event planning for sales-related activities.
• Ensure all materials and equipment are prepared and available for events using approved corporate literature, scientific data and presentations to customer and potential customers with approved claims from HA.
• Develop an in-depth understanding of the ETS’s skin substitute products and services.
• Build and maintain strong, long-lasting relationships with key decision-makers and influencers in the healthcare community.
• Facilitate the order process by entering and tracking orders, resolving discrepancies, and ensuring timely delivery.
• Stay informed about market trends, competitor activity, and advancements in wound care.
• Contribute key learnings to the team at ETS to demonstrate key understanding of the marketplace and places of opportunities.
• Ensure that all activities conform to company guidelines, travel/expense guidelines compliance standards, Code of Ethics and federal/state/local laws.

Skills

Sales support

Customer service

Event coordination

Scheduling

Education

BS/BA in business, healthcare, or related field

Tools

CRM systems (Dynamics, Salesforce)

Microsoft Office

Microsoft Teams

Job description

Heraeus is seeking a motivated sales support professional to assist the Regulatory and Sales teams in planning, coordinating and executing activities for Engineered Tissue Solutions. You will serve as a primary contact for customers, manage schedules, organize events, and maintain CRM records to support growth.

Experience in healthcare or medical devices, proficiency with MS Office and CRM systems, and a willingness to travel are essential.