Remote Healthcare Member Services Specialist

Peak Health; Core (WV); A distancia; USD 35.000 - 52.000; Jornada completa

Descripción de la vacante

PHH Peak Health Holdings in West Virginia seeks a Membership Services Representative to handle inbound calls from Peak Health members, answering questions and resolving issues with privacy and accuracy.

You will work with management and peers to research member questions, perform outbound outreach as needed, and maintain high production and quality standards while following organizational policies and procedures.

Formación

• High school diploma or GED required.
• Two years of customer service experience in a call center environment.
• Associate degree or greater in related healthcare field preferred.
• Two plus years of experience in a fast-paced call environment with processing and/or customer service experience.

Responsabilidades

• Verify member information while addressing general questions.
• Respond to and resolve all issues/inquiries to ensure a seamless member experience.
• Maintain open channels of member communications through outreach as required.
• Meet production and quality standards and manage work queues per department standards.
• Communicate effectively with internal and external staff.
• Escalate issues to supervision when appropriate.
• Ensure accuracy of information shared on a member’s behalf.
• Attend training sessions and demonstrate learning.
• Maintain accurate documents, including timekeeping records.

Conocimientos

Customer service

Call center experience

Communication skills

Problem solving

Remote work ability

Educación

High School diploma/GED

Associate degree in healthcare

Herramientas

EPIC

Microsoft Office

Descripción del empleo

PHH Peak Health Holdings in West Virginia seeks a Membership Services Representative to handle inbound calls from Peak Health members, answering questions and resolving issues with privacy and accuracy.

You will work with management and peers to research member questions, perform outbound outreach as needed, and maintain high production and quality standards while following organizational policies and procedures.