Remote Healthcare IT Support Specialist

Talentify

Raleigh (NC)

Remoto

USD 64.000 - 88.000

Tempo pieno

14 giorni+

Generatore di candidature

Una candidatura fatta su misura per questo lavoro — un curriculum e una lettera di presentazione personalizzati, perfettamente in linea con l'annuncio.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Health insurance

Dental coverage

401(k) plan

Employee Stock Purchase Plan (ESPP)

Paid time off 20-35 days

Parental leave

Descrizione del lavoro

Baxter in the United States is seeking a Technical Support Specialist within Care Communications to provide remote technical support for healthcare customers using Baxter communication and clinical technology solutions. You will troubleshoot hardware, software, networking, and server issues, document findings, and collaborate with cross-functional teams to maintain system availability.

This role supports a 24/7 environment with rotating schedules and requires an Associate degree plus 1+ year of

Competenze

Associate degree in Information Technology, Computer Science, or equivalent work experience.
1+ years of technical troubleshooting experience in a remote support environment.
Experience supporting networking, servers, operating systems, and enterprise IT infrastructure.
Working knowledge of Microsoft Active Directory, Windows Server environments, and Remote Desktop technologies.
Experience installing, maintaining, troubleshooting, or repairing IT equipment such as routers, switches, firewalls, wireless devices, servers, printers, and workstations.
Knowledge of networking concepts, including VPNs, wireless networking, routing, switching, and security technologies.

Mansioni

Provide remote technical troubleshooting and issue resolution for Care Communications customers.
Diagnose and support networking, server, operating system, telephony, and application-related issues.
Document customer cases, technical findings, troubleshooting steps, and resolutions in accordance with quality and regulatory requirements.
Manage support requests through phone, email, customer portals, and other support channels.
Escalate complex technical issues to engineering, R&D, or other support teams when required.
Process customer service requests including parts replacement, case creation, and system support activities.
Support a 24/7 customer environment through participation in rotating weekday and weekend schedules.
Identify recurring issues and contribute to process, product, and service improvements.