Remote Healthcare Customer Service Specialist

Sagility; Raleigh (NC); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Paid training

Health coverage

Wellness programs

Career advancement

Daily Pay

401(k) with employer contribution

PTO

Tuition Reimbursement

Life Insurance

Disability coverage

FSA

Employee Assistance Program

Job summary

Sagility is seeking a remote Customer Service Representative to join our call center team in the United States. You will handle inbound calls, research inquiries, and document details while maintaining empathy and professionalism. Prior call center experience is preferred, with at least 1 year in a similar role. You must have a hardwired internet connection, reliable attendance, and complete training in a virtual environment. Sagility is an Equal Opportunity Employer.

Qualifications

• High School Diploma or equivalent.
• 1 year of call center experience required.
• Reliable attendance with no absences in first 90 days.
• Typing speed of at least 25 WPM.
• Hardwired internet with sufficient speeds (10 Mbps up, 25 Mbps down).

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Communication

Interpersonal skills

Typing 25 WPM

Computer literacy

Team player

Education

High School Diploma

Job description

Sagility is seeking a remote Customer Service Representative to join our call center team in the United States. You will handle inbound calls, research inquiries, and document details while maintaining empathy and professionalism. Prior call center experience is preferred, with at least 1 year in a similar role. You must have a hardwired internet connection, reliable attendance, and complete training in a virtual environment. Sagility is an Equal Opportunity Employer.