Remote Healthcare Customer Service Representative

AECOM; Tennessee; Remote; USD 1,000; Full time

Job summary

AECOM is seeking a Remote Call Center Representative who will play a key role in supporting our healthcare team. This position requires managing incoming calls, resolving issues, and providing comprehensive support. The ideal candidate will have a passion for helping others and strong communication skills. A competitive pay rate of $16 per hour is offered along with a robust benefits package from day one, including medical, dental, and vision coverage.

Benefits

Medical benefits from day one

Dental and vision benefits

Paid time off after 6 months

Paid training program

Qualifications

• 1 year of call center experience preferred.
• Must be self-motivated, resourceful, detail-oriented, and accountable.
• Knowledge in Dental, Medical, or Managed Care industries preferred.

Responsibilities

• Manage incoming calls regarding benefits from members, providers, and employer groups.
• Investigate complaints concerning billing, claims, or service and escalate issues as necessary.
• Maintain current knowledge of Member Services policies and procedures.

Skills

Communication

Analytical skills

Problem-solving

Time management

Organizational skills

Education

High school diploma or GED

College degree

Tools

Microsoft Word

Outlook

Internet Explorer

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Call Center Representative

Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and deliver solutions? We are looking for people with a passion for helping others, natural empathy, and are determined to deliver comprehensive solutions to healthcare-related calls. Customer service experience is a plus but not required.

Conduent offers plenty of growth opportunities within the healthcare team.

The pay rate is $16 per hour.

Training includes 5 weeks of classroom instruction and 2 weeks of nesting.

Successful completion of a mandatory paid training program with 100% attendance is required.

Hours of operation: Monday – Sunday, 7:30am – 11:00pm EST.

Medical, dental, and vision benefits are available from day one of employment.

Paid time off is accrued after 180 days (about 6 months) of employment.

Responsibilities include navigating 6 systems and handling an average of 32 calls per day.

Responsibilities for Remote Call Center Representative:

• Manage incoming calls regarding benefits from members, providers, and employer groups. Explain and clarify plans’ policies and procedures.
• Attempt to resolve member or provider concerns, which may involve contacting other departments and documenting information accurately.
• Investigate verbal complaints concerning billing, claims, or service, and escalate issues as necessary.
• Maintain current knowledge of Member Services policies and procedures.
• Perform other duties as assigned.

Requirements for Remote Call Center Representative:

• Complete customer service assessment and typing test.
• High school diploma, GED, or college degree.
• At least 1 year of call center experience preferred.
• 1 year of face-to-face customer service experience.
• Knowledge and experience in Dental, Medical, or Managed Care industries preferred.
• Must be self-motivated, resourceful, detail-oriented, accountable, and a team player.
• Strong organizational, time management, communication, analytical, and problem-solving skills.
• Proficiency in Microsoft Word, Outlook, and Internet Explorer.
• Effective communication skills over the phone.
• Ability to handle problems involving multiple variables in standardized situations.
• Successful background check required.

Equipment and Workspace Requirements:

• Company provides all equipment.
• Home internet connection must have at least 10 Mbps download and 3 Mbps upload speeds.
• Must connect directly via Ethernet; satellite or wireless internet not acceptable.
• Distraction-free and secure workspace required.

Application Process:

• Complete application in less than 20 minutes, including profile info, prescreen questions, typing test, and assessment.

Apply promptly to be considered. Use public computers if necessary.

#Remote44

Geographies Not Hiring:

AK, CA, HI, MA, IL, MT, NY, WA, CT, and specific metro areas listed.

Join Us:

Looking to make an impact in a company that values ideas and innovation? Grow with us and challenge yourself to be the best!

Salary range: $16/hour. Benefits include health insurance, dental, vision, life/disability insurance, retirement plan, paid holidays, and PTO.

Equal Opportunity Employer:

We consider all applicants without regard to protected characteristics. Reasonable accommodations available upon request.

Applicants needing accommodations can submit a request via the provided form and email.

Health and safety are priorities; vaccination status may be required where legally permissible.