Remote Healthcare Customer Service

Konsus, Inc. (Superside); United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to provide remote support in the healthcare sector. This role involves assisting customers with their healthcare needs, including benefits and billing inquiries. Ideal candidates will have extensive call center experience and strong computer skills, with the opportunity to work from home.

Qualifications

• 2+ years of call center experience required.
• Experience in healthcare or benefits/insurance organization preferred.
• Open availability a must.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers with understanding benefits, claims, and billing inquiries.
• Track, document, and retrieve information in databases.

Skills

Computer navigation skills

Strong PC knowledge

Education

High school diploma or GED

Job description

A company is looking for a Customer Service Representative-Remote (Healthcare).

Key Responsibilities

• Provide inbound customer support using a call flow guide
• Assist customers with healthcare needs such as understanding benefits, claims, and billing inquiries
• Track, document, and retrieve information in databases

Required Qualifications

• 2+ years of call center experience
• Experience in a healthcare-related field or benefits/insurance organization preferred
• Open availability
• A high school diploma or GED
• Strong computer navigation skills and PC knowledge