Remote Healthcare CSR: Patient & Provider Support

Sharecare; Phoenix (AZ); Remote; USD 36,000 - 60,000; Full time

Job summary

Sharecare is seeking a Customer Service Representative (CSR) to handle inbound calls from members and providers, input data, and deliver courteous service. The CSR uses a computerized system to track calls and troubleshoot, handling routine inquiries with potential deviations from scripts.

The role requires a High School Diploma, strong communication, and multitasking abilities. Bilingual Spanish/English is preferred, and collaboration with internal teams is essential to educate callers on

Qualifications

• High School Diploma is required.
• Prior customer-service experience preferred.
• Strong communication and multitasking abilities.
• Medical records experience and ROI understanding.
• HIPAA knowledge preferred.
• Proficiency with Microsoft Word and Outlook.
• Teamwork in a fast-changing environment.
• Bilingual Spanish/English preferred.

Responsibilities

• Identify caller needs and prioritize questions.
• Plan resolutions and respond effectively.
• Maintain customer satisfaction and coordinate with other teams.
• Analyze problems and determine resolutions.
• Educate callers on program benefits.
• Meet call center metrics and attendance standards.
• Record information accurately using computer tools.
• Build rapport and adapt communication style.
• Provide accurate information about Sharecare programs.
• Escalate issues and follow up.

Skills

Great communication

Multi-tasking

Medical records experience

HIPAA knowledge

MS Word & Outlook

Keyboard proficient

Team player

Bilingual Spanish/English

Education

High School Diploma

Job description

Sharecare is seeking a Customer Service Representative (CSR) to handle inbound calls from members and providers, input data, and deliver courteous service. The CSR uses a computerized system to track calls and troubleshoot, handling routine inquiries with potential deviations from scripts.

The role requires a High School Diploma, strong communication, and multitasking abilities. Bilingual Spanish/English is preferred, and collaboration with internal teams is essential to educate callers on