Remote Customer Service Rep - Healthcare Support

Sharecare; Denver (CO); Remote; USD 42,000 - 48,000; Full time

Job summary

Sharecare is seeking a Customer Service Representative to handle inbound calls from members and providers, input data, and deliver high-quality service. The CSR works remotely on full-time basis, using systems to document information and resolve inquiries while promoting Sharecare programs.

You will need strong communication, multitasking ability, HIPAA knowledge, and teamwork to meet performance metrics in a fast-growing environment.

Qualifications

• High School Diploma required.
• Prior experience in a customer service-related field preferred.
• Excellent communication skills.
• Ability to multi-task.
• Medical records experience and ROI knowledge.
• HIPAA regulations knowledge preferred.
• Microsoft Word & Outlook proficiency.
• Typing and internet navigation skills.
• Teamwork in a fast-paced environment.
• Bilingual in Spanish and English preferred.

Responsibilities

• Identify, evaluate and prioritize caller needs, questions and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions to callers per standard protocol.
• Proactively educate callers on program benefits.
• Meet or exceed call center metrics, attendance standards and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and adjust communication style.
• Provide accurate information about Sharecare programs and services.
• Escalate issues internally and follow up on escalated issues.

Skills

Communication skills

Customer service experience

Multitasking

HIPAA knowledge

Typing / keyboard skills

Teamwork

Adaptability

Bilingual Spanish-English

Problem solving

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Sharecare is seeking a Customer Service Representative to handle inbound calls from members and providers, input data, and deliver high-quality service. The CSR works remotely on full-time basis, using systems to document information and resolve inquiries while promoting Sharecare programs.

You will need strong communication, multitasking ability, HIPAA knowledge, and teamwork to meet performance metrics in a fast-growing environment.