Remote Healthcare Call Center

TEKsystems; Atlanta (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

A technology staffing company is seeking a Program Specialist for a fully remote role. You will provide operational and reimbursement support, serving as a primary contact for customers. The ideal candidate will have call center experience and a strong background in healthcare and insurance. This temporary position offers a pay rate of $21/hr with various benefits available.

Benefits

Medical, dental & vision insurance

401(k) Retirement Plan

Life insurance options

Employee Assistance Program

Paid time off

Transportation benefits

Qualifications

• Understanding of insurance claims and patient access processes.
• Excellent communication skills for prolonged customer interaction.
• Experience in a call center environment is preferred.

Responsibilities

• Own issues preventing access to therapies and coordinate resolutions.
• Manage customer-facing tasks efficiently with accurate data entry.
• Communicate effectively to address clients' needs.

Skills

Insurance claim

Call center

Insurance verification

Healthcare

Patient access

Medical terminology

Patient registration

Prior authorization

Inbound call handling

Administrative support

Customer service

Medicare

Medicaid

Job description

Overview

Program Specialist — REMOTE

Pay Rate: $21/hr • Schedule: Monday–Friday 8:00 am–8:30 pm EST • Anticipated Start Date: 12/1/2025 • End Date: 3/31/2026 • Contract length: 4 months • Training period: 8 weeks (Dec 1 – Feb 1)

This is a high-volume, customer-facing role focused on providing operational and reimbursement support to complex programs. The Program Specialist serves as the customer’s primary point of contact, identifies barriers, and collaborates with the appropriate parties to ensure access to therapies requested.

Responsibilities

• Own issues and remove obstacles that prevent patients or providers from accessing therapies by proactively identifying barriers and coordinating resolution with relevant teams.
• Manage a high-volume of customer-facing tasks daily and/or perform data entry accurately in the program’s tracking system.
• Communicate effectively with customers, maintaining the ability to speak with customers for long periods as needed.

Qualifications & Skills

• Insurance claim, call center, insurance verification, healthcare, patient access, medical terminology, patient registration, prior authorization
• Inbound call handling, administrative support, customer service, Medicare, Medicaid

Benefits & Pay Details

• Pay: $21.00/hr
• Benefits available for temporary role may include: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan with Pre-tax and Roth options; Life Insurance (Voluntary Life & AD&D for employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO/Vacation/Sick Leave)
• Workplace Type: Fully remote

Application & About TEKsystems

Application Deadline: This position is anticipated to close on Oct 17, 2025.

About TEKsystems: We’re partners in transformation, helping clients activate ideas and solutions to capitalize on new opportunities. We are a global team of 80,000+ professionals serving over 6,000 clients, including 80% of the Fortune 500. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.

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