Remote Guest Services

Travel by Tilly; Des Moines (WA); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading travel agency is seeking a Remote Guest Services professional to create personalized travel experiences for clients. Ideal candidates should have strong organizational skills and a passion for travel. Responsibilities include itinerary design, client consultations, and booking management in a flexible, remote work environment. Join a supportive team committed to delivering unforgettable vacation experiences.

Benefits

Flexible, remote work schedule

Access to professional training and travel resources

Opportunities for personal travel discounts

Supportive team environment

Qualifications

• Must be 18 years of age or older.
• Prior experience in travel planning, hospitality, or customer service is helpful but not required.
• Confident communicator with problem-solving abilities.
• Comfortable working remotely and managing tasks independently.
• Passionate about travel and creating memorable experiences.

Responsibilities

• Create personalized cruise and tour itineraries based on client preferences.
• Conduct virtual meetings to learn about clients' travel interests.
• Work with trusted cruise lines and travel vendors to secure options.
• Handle all aspects of the booking and confirmation process.
• Provide customer support before, during, and after travel.
• Stay updated on destination news and industry trends.
• Follow up with clients for feedback post-travel.

Skills

Attention to detail

Organizational skills

Communication

Problem-solving

Job description

Overview

Were looking for a creative and detail-oriented Remote Guest Services to join our growing travel team. This fully remote position is ideal for someone who loves travel, enjoys organizing details, and finds joy in creating unforgettable vacation experiences for others.

Responsibilities

• Itinerary Design: Create personalized cruise and tour itineraries that match each client's preferences, including accommodations, excursions, transportation, and dining options.

• Client Consultations: Conduct virtual meetings or calls to learn about clients travel interests, expectations, and budgets.

• Supplier Coordination: Work with trusted cruise lines, tour operators, and travel vendors to secure quality options and pricing.

• Booking Management: Handle all aspects of the booking and confirmation process to ensure accuracy and a seamless travel experience.

• Customer Support: Provide professional assistance before, during, and after travel, including changes or special requests.

• Travel Research: Stay up to date on destination news, seasonal offers, and industry trends to enhance client recommendations.

• Post-Trip Engagement: Follow up with clients after travel to gather feedback and encourage future planning.

Qualifications

• Must be 18 years of age or older.

• Prior experience in travel planning, hospitality, or customer service is helpful but not required.

• Strong attention to detail and excellent organizational skills.

• Confident communicator with problem-solving abilities.

• Comfortable working remotely and managing tasks independently.

• Passionate about travel and creating memorable experiences for others.

What We Offer

• Flexible, remote work schedule.

• Access to professional training, industry tools, and travel resources.

• Opportunities for personal travel discounts.

• Supportive, collaborative, and growth-focused team environment.