Remote Group Rooms Coordinator

Skamania Lodge; Stevenson (WA); Remote; USD 10,000 - 60,000; Full time

Job summary

Skamania Lodge is seeking a dedicated professional to manage group reservations and enhance guest experiences. This role involves administrative tasks coupled with a strong emphasis on customer service. Join a vibrant team in a stunning location, offering competitive pay and various employee perks.

Benefits

Free hot meals daily

Complimentary access to the fitness center and pool

Ongoing training & career growth opportunities

401(k) with employer match

Discounts on spa, dining, and local attractions

Generous PTO that grows with tenure

Qualifications

• Must possess a professional, positive presentation.
• Basic knowledge of Microsoft Office software.
• Strong motivation to provide exceptional customer service.

Responsibilities

• Manage group room reservations and ensure customer satisfaction.
• Assist guests with inquiries and cancellations.
• Oversee daily operations of the Spa, Pool, and Fitness Center.

Skills

Customer Service

Attention to Detail

Communication Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

PGH-BMC

Location Description:

Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Skamania Lodge is a place where you see the world a bit differently. Where you can slow down to fuel your soul in one of the most iconic and dramatic landscapes on earth. A place to unleash your inner adrenaline junkie or embrace your spirit animal. Skamania proudly features 23 state-of-the-art meeting rooms with over 22,000 square feet of indoor meeting space, including exhibit and banquet facilities. Our flexible meeting space ranges in size from 250 square feet for intimate gatherings to 7,000 square feet, accommodating food and beverage functions for up to 500 people. With an additional 175 acres of outdoor adventures waiting, there is no better place to lead the sales efforts.

Overview

At Skamania Lodge, we believe our guests choose us because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

You will be managing group room reservations along with room inventory for the hotel through effective administration and attention to detail to ensure complete customer satisfaction as well as to maximize room revenue. You will also be an integral member of the team that creates distinctively different and authentic experiences for our Group Contacts and guests. You will warmly and enthusiastically assist Group Contacts and guests with reservations, inquiries, and cancellations, you must be engaging and able to answer questions and provide information.

What You'll Be Doing

• Assists in conducting monthly trend statistics on treatments and peak operating times.
• Consistently researches and recommends changes in retail and professional products, keeping abreast of market and industry trends/changes.
• Implement strategic and tactical plans to achieve departmental financial budgeting goals and expectations.
• Develops and recommends department products, programs, services, policies, and procedures.
• Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure margin integrity.
• Coordinate spa packages and analyze service metrics to optimize performance.
• Creates a team that meets all aspects of professionalism and service demands, ensuring that the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Promotes and champions resort culture and guiding principles, leads this process on an ongoing basis
• Maintain facility cleanliness and functionality, overseeing equipment upkeep and preventative maintenance.
• Oversee daily operations of the Spa, Pool, and Fitness Center, ensuring compliance with all safety and health regulations.
  
  

Why Skamania Lodge?

Perks Available to All Employees

• Free hot meals daily
• Complimentary access to the fitness center, showers, locker rooms, pool, and hot tub
• Free golf & zip-lining — because we believe in balancing work with play
• Ongoing training & career growth opportunities — many of our leaders started in entry-level roles
• A workplace that prioritizes team culture and camaraderie
• 401(k) with 3.5% employer match on the first 6% you invest (fully vested immediately!)
• Financial planning assistance
• Mental health and counseling support
• Discounts on spa, gift shop, golf shop, and dining outlets
• Exclusive hotel discounts across our portfolio
• Discounts on travel, local attractions, health & wellness, and more
  
  

Comprehensive Benefits For Regular Full-Time Employees

• Medical, Dental, and Vision Insurance (with employer contribution for medical)
• Supplemental Coverage – Accident, Critical Illness & Hospital Indemnity Insurance
• HSA / FSA options
• Disability coverage
• Legal and Identity Theft Insurance
• Life Insurance and AD&D – Base plan provided at no cost to you!
• Pet Insurance
  
  

Time to Relax – PTO That Grows With You

We reward hard work with well-earned time off. Our generous PTO plan includes holiday hours and increases with tenure:

• First Year: 88 hours/year (max 120)
• 1–5 Years: 128 hours/year (max 160)
• 5–10 Years: 168 hours/year (max 200)
• 10+ Years: 208 hours/year (max 240)
  
  

PLUS WA Paid Sick Leave!

Hours

This is a 24-7, 365 day a year business that will require some work during nights, weekends and holidays. A flexible schedule that can move between shifts and days as needed is highly desired.

Compensation

$24.00 – $24.00/hour

Every job here has the opportunity to grow into lead, supervisory, management, and executive-level positions. We promote from within and are also open to cross-training across a variety of departments.

Work Where Other Vacation!

LOCATION: Skamania Lodge Stevenson, WA

22 miles from White Salmon, WA

23 miles from Hood River, OR

28 miles from Washougal, WA

30 miles from Troutdale, OR

30 miles from Camus, WA

50 minutes from Vancouver, WA

50 minutes from Portland, OR

Qualifications

• This position requires a high school diploma or equivalent. Computer skills including excel and outlook
• Basic knowledge of Microsoft Office software. People Person - must possess a professional, positive presentation and strong motivation to provide exceptional customer service.
• Able to demonstrate and maintain consistent and efficient performance.
• Able to accomplish projects in a timely manner.
  
  

Compensation Range

The compensation for this position is $24.00/Hr. - $24.00/Hr. based on qualifications and experience.