Remote Graduate Programs Coordinator

Clarkson University; Town of Potsdam (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Clarkson University in Potsdam, NY is seeking a Graduate Coordinator to manage all aspects of graduate study administration, including applications, records, and degree verification. The role involves collaboration with on- and off-campus teams and occasional travel to other campuses.

The position requires a bachelor’s degree with 3+ years of related experience or equivalent. Strong customer service and organizational skills are essential for success.

Qualifications

• Bachelor's degree in business, liberal arts or the sciences plus three years of related experience or equivalent combination of relevant education and experience.
• Preferred Qualifications: Bachelor's degree in business, liberal arts or the sciences and five years of experience working with college students in an administrative or advising capacity.
• Minimal Experience: At least three years of demonstrated experience and commitment to Customer Service.

Responsibilities

• Meet enrollment targets by providing best in class support to incoming students prior to their arrival on campus by conducting webinars, offering campus tours, conducting email, text, and phone outreach.
• Work closely with the admission team including co-staffing prospective student events and activities ensuring a smooth transition from prospective to current student.
• Provides excellent customer service to current students by being their main point of contact, assisting and directing students to proper resources.
• Facilitates the application evaluation workflow process between the applicant the program graduate faculty.
• Prepares correspondence and financial aid offers in accordance with departmental admission decisions.
• Responsible for providing detailed information on program offerings, learning management system assistance, administrative guidance on policy, exceptions, and ensuring that the students' concerns are addressed or escalated appropriately.
• Responsible for administrative tasks associated with student experience management, including evaluating and documenting procedures, working professionally with students in order to enforce policies, provide information and guidance.
• Develop and deliver new graduate student orientation and check-in events; both onsite and online.
• Works closely with Student Administrative Services, International Office and academic department to ensure that students are enrolled and check-in on time as well as enrollment compliance with financial aid offers, if applicable.
• Oversees departmental offices in the initial processing of all graduate teaching and research appointments. Acts as a liaison between the Graduate School and Sponsored Research Services with emphasis on verification of research funding availability.
• Processing Department Scholarship Awards and Graduate Appointment awards to student records. Works closely with Student Administrative Services and Student Financials to ensure awards are in line with tuition charges and if updates need to be made, completes necessary follow-up so that University financials are reflecting accurately.
• Provides administrative support to graduate students by facilitating withdrawal forms for leaves and deferments, course waivers and transfers, monitoring academic standing and degree completion progress, and ensuring timely and accurate dissertation publishing if applicable.
• Works closely with Program owners to ensure students are matched appropriately with faculty advisors and is correctly reflect in PeopleSoft.
• Builds relationships with faculty and staff in order to work effectively and efficiently to provide students with service excellence.

Skills

Customer service

Organizational skills

Communication

Teamwork

Professionalism

Problem solving

Attention to detail

Independent judgment

Education

Bachelor's degree in business, liberal arts or sciences

Three years related experience

Tools

Microsoft Word

Excel

Job description

Clarkson University in Potsdam, NY is seeking a Graduate Coordinator to manage all aspects of graduate study administration, including applications, records, and degree verification. The role involves collaboration with on- and off-campus teams and occasional travel to other campuses.

The position requires a bachelor’s degree with 3+ years of related experience or equivalent. Strong customer service and organizational skills are essential for success.