Remote Government Support – Response Operator

Systems Integration, Inc.; Wichita (KS); On-site; USD 22,000 - 30,000; Full time

Job summary

Systems Integration, Inc. (SII) is seeking a Customer Service Representative (Response Operator) to support contact center operations. The role handles calls, voicemail, email, and fax contacts while guiding customers to the appropriate online portals and preserving confidentiality.

Candidates will enter and manage case data, route inquiries, and respond using approved templates. The position requires government-support experience, US citizenship, and the ability to obtain a T4 High Risk Public

Qualifications

• High school diploma or equivalent.
• U.S. citizenship and ability to obtain T4 High Risk Public Trust clearance.
• Customer service, call center, help desk, data entry, administrative, or government support experience.
• Strong written communication and attention to detail.
• Proficiency with Microsoft Office, online portals, email, and case management systems.

Responsibilities

• Answer live hotline calls during Government business hours, 10:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday, excluding Federal holidays.
• Review incoming submissions for completeness, urgency, and required follow-up information.
• Provide professional written responses using approved templates, scripts, and program guidance.
• Accurately enter, update, and maintain case information in designated systems.
• Categorize and route inquiries, complaints, referrals, and records to the appropriate team or authority.
• Identify sensitive, urgent, or escalated matters and notify supervisors according to protocol.
• Maintain confidentiality of personally identifiable information, case details, and government records.
• Track response deadlines, pending actions, and unresolved submissions.
• Follow quality assurance standards for grammar, tone, accuracy, and documentation.
• Support reporting, status updates, and administrative tasks as assigned.

Skills

Strong written communication

Attention to detail

Discretion with confidential

Multitasking under deadlines

Education

High school diploma or equivalent

Tools

Microsoft Office

Case management systems

Online portals

Job description

Systems Integration, Inc. (SII) is seeking a Customer Service Representative (Response Operator) to support contact center operations. The role handles calls, voicemail, email, and fax contacts while guiding customers to the appropriate online portals and preserving confidentiality.

Candidates will enter and manage case data, route inquiries, and respond using approved templates. The position requires government-support experience, US citizenship, and the ability to obtain a T4 High Risk Public