Remote Gospel Justice Support Specialist

Administer Justice; Elgin (IL); Hybrid; USD 19,000 - 30,000; Part time

Job summary

Administer Justice seeks a part-time Support Center Assistant to join our remote-eligible team serving volunteers and clients on Saturdays in Illinois. You’ll provide direction, guidance, and support with a welcoming, calm presence to help move people toward Gospel Justice.

In this role you’ll answer calls and emails, schedule appointments, and back clients as needed, while ensuring volunteers feel supported.

Qualifications

• In a growing, energetic relationship with Jesus & aligned with Administer Justice’s Statement of Faith.
• Excellent service mindset; ability to guide others in ministry impact.
• Proficient with computers; fast learner of new systems; able to train others.
• Experience with Zendesk, Vonage or Acuity a plus.
• Experience handling high-volume calls, emails, and chats.
• English fluency required; Spanish preferred.

Responsibilities

• Promptly and efficiently answer phone and email requests from volunteers serving at AJ’s Gospel Justice Centers.
• Ensure volunteers experience high-quality support, increasing their effectiveness and satisfaction in their roles.
• Provide support, assistance, and guidance to clients that call Administer Justice on Saturdays about their scheduled appointment.
• Call clients back to provide additional information, assistance rescheduling or canceling their appointment, or to schedule them for an appointment.
• Contribute to a welcoming, organized, and supportive environment that attracts and retains committed volunteers.
• Optional, but preferred: periodically cover shifts for client and volunteer support during the week.

Skills

English fluency

Spanish language

Customer service

Communication

Tools

Zendesk

Vonage

Acuity

Job description

Administer Justice seeks a part-time Support Center Assistant to join our remote-eligible team serving volunteers and clients on Saturdays in Illinois. You’ll provide direction, guidance, and support with a welcoming, calm presence to help move people toward Gospel Justice.

In this role you’ll answer calls and emails, schedule appointments, and back clients as needed, while ensuring volunteers feel supported.