A leading AI solutions firm in the United States is seeking a dynamic Solution Architect for its Customer Success team. This role focuses on driving customer value through AI-driven contract management and requires a strong combination of technical acumen and storytelling skills. The ideal candidate has over 5 years of experience in solution architecture or technical consulting, with a passion for Generative AI and a commitment to enhancing customer success. A Bachelor's degree is preferred, alongside excellent communication skills and a willingness to travel occasionally.
Qualifications
5+ years of experience in solution architecture, technical consulting, or customer success roles, preferably in SaaS environments.
Experience with contracts in procurement, finance, legal operations, or consulting capacity a plus.
Proven experience designing and implementing SaaS solutions.
Responsibilities
Continuously assess customer needs and challenges post-implementation, designing improvements.
Design and facilitate customer workshops for hands-on problem solving.
Design and optimize AI agents for customer environments.
Skills
Endless curiosity
Challenger consulting
Storytelling with Data
Problem Solving
Executive Communication
Detail Oriented & Organized
Change Management
Integrity
Education
Bachelor’s degree preferred
Job description
A leading AI solutions firm in the United States is seeking a dynamic Solution Architect for its Customer Success team. This role focuses on driving customer value through AI-driven contract management and requires a strong combination of technical acumen and storytelling skills. The ideal candidate has over 5 years of experience in solution architecture or technical consulting, with a passion for Generative AI and a commitment to enhancing customer success. A Bachelor's degree is preferred, alongside excellent communication skills and a willingness to travel occasionally.