Remote Flight Support and Reservations Advisor

MaziCTools; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work from home

Career growth opportunities

Exclusive travel benefits and discounted flights

Comprehensive training and ongoing support

Job summary

MaziCTools is seeking a dedicated customer support representative for remote work, based in New York City. The role involves assisting passengers with booking flights, managing reservations, and addressing customer inquiries regarding flights and baggage.

Ideal candidates will have strong communication skills, problem-solving abilities, and a flexibility to work various schedules. MaziCTools offers opportunities for career growth, comprehensive training, and exclusive travel benefits.

Qualifications

• Excellent communication skills in English are required.
• Demonstrated empathy and patience in customer interactions.
• Ability to problem solve and think quickly.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Assist with booking flights and managing reservations.
• Supply accurate flight information including schedules and delays.
• Address baggage-related queries and manage payment inquiries.

Skills

Excellent verbal and written communication in English

Empathy and patience

Strong customer focus

Strong problem-solving skills

Computer proficiency

Flexibility to work changing schedules

Team player

Job description

MaziCTools is seeking a dedicated customer support representative for remote work, based in New York City. The role involves assisting passengers with booking flights, managing reservations, and addressing customer inquiries regarding flights and baggage.

Ideal candidates will have strong communication skills, problem-solving abilities, and a flexibility to work various schedules. MaziCTools offers opportunities for career growth, comprehensive training, and exclusive travel benefits.