Remote-First Global CX Program Lead

Coinbase; Boise (ID); Hybrid; USD 98,000 - 119,000; Full time

Job summary

Coinbase is seeking a Strategic Program Lead for the International CX Strategic Programs team. You’ll ensure customer experiences are globally relevant, locally compliant, and regionally optimized across APAC, EMEA, and the Americas.

You will work with Product, Engineering, and Compliance to adapt, localize, and scale initiatives, driving regionally informed roadmap decisions and risk mitigation. This role emphasizes responsible AI use and cross-functional leadership.

Qualifications

• 3+ years of program management in customer support operations with hands-on product/ops integrations.
• Demonstrated ability to use data to prioritize issues, guide launches, and measure CX outcomes.
• Experience across regulated markets (EMEA, APAC) with AML/KYC or financial services compliance knowledge.

Responsibilities

• Own regional launch readiness by adapting product launches for local markets (language, payments, regulatory coverage).
• Surface and prioritize region-specific friction; escalate to PMs and Product with clear resolution paths.
• Adapt global programs for local context in collaboration with Product and Engineering teams.
• Partner with regional CX, Ops, Risk, and Compliance to align on local experience and regulatory requirements; produce monthly SLA reports.
• Represent regional customers in global forums to reflect needs across all markets.

Skills

Program management in CX

Quantitative analysis

Cross-functional collaboration

AML/KYC compliance experience

Responsible AI use

Job description

Coinbase is seeking a Strategic Program Lead for the International CX Strategic Programs team. You’ll ensure customer experiences are globally relevant, locally compliant, and regionally optimized across APAC, EMEA, and the Americas.

You will work with Product, Engineering, and Compliance to adapt, localize, and scale initiatives, driving regionally informed roadmap decisions and risk mitigation. This role emphasizes responsible AI use and cross-functional leadership.