Global CX Programs Lead (Remote-First)

Omaze; United States; On-site; USD 97,767 - 119,493; Full time

Job summary

Coinbase is seeking a Strategic Program Lead for the International CX team to ensure globally relevant, locally compliant, and regionally optimized customer experiences across APAC, EMEA, and the Americas. You will work with regional partners to adapt, localize, and scale initiatives, bringing CX into launch planning so regional customers are never an afterthought.

Required: 3+ years in program management within customer support operations, data-driven decision making, and experience in

Qualifications

• 3+ years in program management within customer support operations.
• Ability to use quantitative analysis to guide decisions and measure CX outcomes.
• Experience across regulated markets (EMEA, APAC) with AML/KYC knowledge.
• Cross-functional partnering with Product, Engineering, Compliance, and Operations.
• Responsible use of generative AI with human oversight.

Responsibilities

• Own regional launch readiness for local markets, including language, payments, regulatory coverage.
• Surface and prioritize region-specific friction with clear paths to resolution.
• Adapt global programs for local context with regulatory and cultural considerations.
• Partner with regional CX, Ops, Risk, and Compliance leads to align on experience quality and regulatory requirements.
• Represent regional customers in global forums, guiding roadmap discussions.

Skills

Program management

Customer support ops

Data analysis

Cross-functional collaboration

Regulatory knowledge

AI usage

Job description

Coinbase is seeking a Strategic Program Lead for the International CX team to ensure globally relevant, locally compliant, and regionally optimized customer experiences across APAC, EMEA, and the Americas. You will work with regional partners to adapt, localize, and scale initiatives, bringing CX into launch planning so regional customers are never an afterthought.

Required: 3+ years in program management within customer support operations, data-driven decision making, and experience in