Remote Field Service Engineer: MFD Printers & IT Solutions

Apogee Corp; Remote; USD 80,000 - 100,000; Full time

Job summary

A technology services provider in Birmingham, Alabama is seeking a skilled Service Engineer to deliver exceptional service support to their customers. The role involves conducting service visits, performing equipment repairs, and providing customer training. Applicants should have experience with MFD printers and a commitment to first-class customer service. Benefits include flexible working options, generous holiday allowance, and professional development support, along with an inclusive workplace culture.

Benefits

Flexible working options

33 days holiday including bank holidays

Enhanced family friendly benefits

2 paid days off for voluntary work

Staff Reward Scheme

Life assurance 4 x salary

Sponsorship for professional development

Employee Assistance Programme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

Responsibilities

• Conducting service visits to address reported calls and maintain high standards.
• Responding to customer service requests for equipment repairs.
• Performing fault diagnosis and implementing effective repairs.
• Carrying out preventative maintenance as per guidelines.
• Communicating with customers and providing detailed reports.
• Installing equipment sold and ensuring optimal performance.
• Providing training and guidance to maximize equipment efficiency.
• Managing inventory of spare parts effectively.

Skills

MFD printers experience

IT knowledge (networking devices)

First class customer service

Target driven environment experience

Smart and presentable

Willingness to undertake training

Job description

A technology services provider in Birmingham, Alabama is seeking a skilled Service Engineer to deliver exceptional service support to their customers. The role involves conducting service visits, performing equipment repairs, and providing customer training. Applicants should have experience with MFD printers and a commitment to first-class customer service. Benefits include flexible working options, generous holiday allowance, and professional development support, along with an inclusive workplace culture.