Remote Experience Coordinator

Auto Ranch Group; Meridian (ID); Remote; USD 40,000 - 60,000; Full time

Job summary

An automotive services company is seeking a Remote Experience Coordinator to enhance mobile services and customer satisfaction. The ideal candidate will handle outbound marketing, customer inquiries, and service coordination while maintaining travel to locations for training and relationship building. A high school diploma and 1 year of relevant experience are required. Benefits include healthcare coverage and a 401(k) plan.

Benefits

401(k) with profit sharing

Health, Dental & Vision insurance

Paid time off

Employee discounts

Qualifications

• Minimum 1 year experience as an Automotive Service Advisor or Service Writer.
• Valid driver’s license is required.
• Strong customer service skills and phone presence.

Responsibilities

• Drive new customers through outbound phone calls.
• Manage recall leads and schedule appointments.
• Collaborate with service managers to support process improvements.

Skills

Customer service skills

Communication skills

Organization

Multitasking

Education

High school diploma or GED

Tools

Excel

TekMetric

AutoFlow

Job description

Remote Experience Coordinator

Location: Remote (with weekly travel to 2 locations)
Job Type: Full-time

About the Role

Auto Ranch is hiring a Remote Experience Coordinator to grow Mobile Services and increase recall completion across five locations. This role combines customer service, outbound marketing, and service coordination to deliver an exceptional customer experience.

Responsibilities

• Drive new customers through outbound phone calls (daily call count required).

• Grow mobile service opportunities and recommend additional services to improve vehicle performance and safety.

• Provide accurate work orders to support technician efficiency.

• Follow up immediately on inspection findings to generate additional sales opportunities.

• Manage recall leads, track parts arrival, and schedule appointments (1 contact = 1 appointment).

• Use advanced Excel and shop management tools (TekMetric, AutoFlow) for reporting and scheduling.

• Collaborate with multiple service managers and front-line staff to support process improvements.

• Travel weekly to 2 locations to train, support, and maintain strong team relationships.

Qualifications

• High school diploma or GED required.

• Minimum 1 year experience as an Automotive Service Advisor or Service Writer.

• Strong customer service skills and phone presence.

• Advanced Excel and computer proficiency.

• Valid driver’s license.

Skills & Abilities

• Excellent communication and sales follow-up ability.

• Strong organization and multitasking.

• Comfort with POS systems, Google Docs, GoHighLevel, and CDK.

• Team-oriented with a proactive mindset.

Benefits

• 401(k) with profit sharing

• Health, Dental & Vision insurance

• Paid time off

• Employee discounts

Why Join Auto Ranch?

This is a central role in supporting growth and customer satisfaction. If you’re motivated, tech-savvy, and enjoy working with people, you’ll thrive as our Remote Experience Coordinator.