Remote Escalations Specialist (Contract) – CX & Safety

Outschool, Inc.; San Francisco (CA); Remote; USD 28,413 - 40,467; Part time

Benefits offered by this job

Competitive salaries

Comprehensive medical, dental, and vision insurance

Generous PTO and family leave

Annual budgets for professional development

Job summary

Outschool, Inc. is seeking a Support Escalations Specialist for a 6-Month Contract to handle escalated support tickets from parents and teachers. The role requires strong investigative and decision-making skills in a fast-paced environment, focusing on resolving complex issues.

Applicants should possess excellent written communication abilities, with a comfort level for sensitive content. The position offers competitive pay and a flexible work schedule, prioritizing candidates in the San Francisco Bay Area, but open to remote candidates as well.

Qualifications

• Ability to engage with sensitive content without it affecting your work.
• Strong decision-making skills in ambiguous situations.
• Comfortable working independently in a fast-paced environment.

Responsibilities

• Resolve escalated customer support tickets primarily via email.
• Investigate complex situations and make timely decisions.
• Handle Trust & Safety escalations involving sensitive content.

Skills

Written communication

Judgment under ambiguity

Independent work

Job description

Outschool, Inc. is seeking a Support Escalations Specialist for a 6-Month Contract to handle escalated support tickets from parents and teachers. The role requires strong investigative and decision-making skills in a fast-paced environment, focusing on resolving complex issues.

Applicants should possess excellent written communication abilities, with a comfort level for sensitive content. The position offers competitive pay and a flexible work schedule, prioritizing candidates in the San Francisco Bay Area, but open to remote candidates as well.