Remote ERP Success Analyst II (SAP/O2C)

UNFI; United States; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Sick Time

401K Program

Medical, dental, and vision insurance

Flexible Spending Account

Job summary

A major grocery wholesaler is seeking a Customer Success Analyst II - ERP to support process improvements enabled by SAP. This remote role involves collaborating with teams to optimize Order-to-Cash processes while assisting in documentation, testing, and data analysis. Ideal candidates possess a relevant bachelor's degree and 3-5 years of experience in customer operations or ERP. Strong analytical skills and proficiency in tools like Excel and Power BI are essential for success.

Qualifications

• 3-5 years of experience in customer operations or ERP support.
• Exposure to large-scale ERP systems is a plus.
• Familiarity with order-to-cash processes preferred.

Responsibilities

• Assist in documenting business requirements and user stories.
• Participate in user acceptance testing and develop test scripts.
• Support change management activities including training documentation.

Skills

Analytical skills

Attention to detail

Written and verbal communication

Proficiency in Excel

Proficiency in PowerPoint

Familiarity with Visio and Jira

Data visualization tools (Power BI, Tableau)

Education

Bachelor’s degree in Business Administration, Operations Management, Information Systems, or related field

Tools

SAP

Power BI

Tableau

Job description

A major grocery wholesaler is seeking a Customer Success Analyst II - ERP to support process improvements enabled by SAP. This remote role involves collaborating with teams to optimize Order-to-Cash processes while assisting in documentation, testing, and data analysis. Ideal candidates possess a relevant bachelor's degree and 3-5 years of experience in customer operations or ERP. Strong analytical skills and proficiency in tools like Excel and Power BI are essential for success.