Remote Epic ClinDoc & Orders Support Analyst

Computer Task; United States; On-site; USD 100,000 - 120,000; Full time

Job summary

A healthcare IT firm is seeking an Epic Managed Services Support Analyst to provide Tier 2 support for Epic ClinDoc and related systems. This remote position involves troubleshooting incidents, optimizing clinical workflows, and participating in on-call rotations. Candidates should have 3+ years of Epic application support experience and a Bachelor's degree in a related field. The position offers a salary range of $100,000 to $120,000, alongside a competitive benefits package.

Qualifications

• 3+ years of Epic application support experience.
• Experience in a managed services or shared services environment.
• Ability to troubleshoot complex issues under time-sensitive conditions.

Responsibilities

• Provide Tier 2 support for Epic ClinDoc, Orders, and ASAP.
• Troubleshoot and resolve incidents in accordance with SLAs.
• Participate in on-call rotations and after-hours support.

Skills

Epic ClinDoc

Epic Orders

Epic ASAP (ED)

Managed Services Support

Clinical Workflow Optimization

Incident & Problem Management

Epic Configuration & Build

Healthcare IT

Education

Bachelor’s degree in Information Systems, Healthcare, Nursing, or related field

Job description

A healthcare IT firm is seeking an Epic Managed Services Support Analyst to provide Tier 2 support for Epic ClinDoc and related systems. This remote position involves troubleshooting incidents, optimizing clinical workflows, and participating in on-call rotations. Candidates should have 3+ years of Epic application support experience and a Bachelor's degree in a related field. The position offers a salary range of $100,000 to $120,000, alongside a competitive benefits package.