Remote Epic Billing Analyst II

Biological Sciences Division at the University of Chicago; Burr Ridge (IL); Remote; USD 70,000 - 100,000; Full time

Job summary

The University of Chicago Information Technology department is seeking an IT professional to support Epic Resolute Professional Billing and related revenue cycle applications. Under moderate direction, you will troubleshoot issues, assist with testing, and help maintain billing workflows.

The role emphasizes collaboration with clinical and administrative staff and adherence to ITIL processes. Remote work with periodic on-site meetings is supported, and a salary range is posted for this exempt,

Qualifications

• Experience with Epic Resolute Professional Billing is preferred.
• Understanding of professional billing workflows and related processes.
• Ability to troubleshoot billing or IT issues with minimal guidance.

Responsibilities

• Assist with maintaining and updating components of Epic Resolute Professional Billing including credit card payment build front-desk payment support, and basic billing configuration under the direction of a senior analyst.
• Support the creation and maintenance of insurance follow-up workqueues. Help monitor workqueue behavior, elevate issues, and identify simple improvements to workflow efficiency.
• Participate in testing activities for new functionality and system upgrades. Document results and flag issues to senior analysts and IT teams.
• Help evaluate operational needs and translate them into service requests or minor configuration updates following established standards.
• Maintain Epic Master File entries related to professional billing and perform routine updates to provider, facility structure and payer or reimbursement information.
• Provide day-to-day support to operational users in areas such as charge review, claim edits, workqueue navigation, basic reporting, and registration or scheduling workflows that impact billing.
• Assist with small scale project tasks including data collection, workflow documentation, user communication, and simple build tasks. Larger initiatives remain owned by senior analysts.
• Support adherence to ITIL and change control processes by preparing documentation, submitting change requests, and ensuring updates follow proper review channels.
• Maintain updated documentation for workflows, build elements, training materials, and configuration references.
• Troubleshoot application issues within defined scope. Conduct initial analysis, gather details from users, and elevate complex problems to senior team members.
• Contribute to process improvement discussions by identifying recurring issues or opportunities, while senior analysts own final design decisions.
• Provide clear communication to operational stakeholders regarding issue status, upcoming upgrades, and basic system changes.
• Perform related duties as needed to support overall revenue cycle system operations.
• With moderate direction from others, conducts business process analyses, needs assessments, and preliminary cost/benefits analyses. Uses basic understanding of applicable business processes, systems, and industry requirements.
• Implements functional, system, and program specifications. Assists in revising existing system logic difficulties as necessary, under the direction of more experienced colleagues.
• Supports the IT development group in building new systems and enhance existing systems. Assists in coding, testing, debugging, and implementing software solutions. Prepares documentation on system enhancements and/or alternatives.
• Administers new IT developments, keeps up with evolving business requirements, and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems.
• Performs other related work as needed.

Skills

Billing workflow understanding

Problem-solving

Communication skills

Education

Bachelor's degree in related field

Tools

Epic Resolute Professional Billing

Job description

The University of Chicago Information Technology department is seeking an IT professional to support Epic Resolute Professional Billing and related revenue cycle applications. Under moderate direction, you will troubleshoot issues, assist with testing, and help maintain billing workflows.

The role emphasizes collaboration with clinical and administrative staff and adherence to ITIL processes. Remote work with periodic on-site meetings is supported, and a salary range is posted for this exempt,