Remote Entry-Level Customer Support Specialist

MaziCTools; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Travel privileges

Training opportunities

Inclusive culture

Job summary

Delta Air Lines is hiring entry-level Customer Support Representatives for remote work. You will handle inquiries via phone, email, and live chat, resolve reservations issues, and guide customers through Delta’s services and apps from home.

A high school diploma and proven customer service experience are required, with training provided on Delta policies and tools. The role offers a competitive salary, benefits, and travel privileges.

Qualifications

• High school diploma or equivalent required; some colleges preferred.
• Proven customer support experience or experience in a client service role.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Emotional intelligence to deal with various types of customers calmly and effectively.
• Comfortable working in a remote environment with a reliable internet connection and a dedicated workspace.
• Availability to work in shifts, including weekends, evenings, and some holidays.

Responsibilities

• Serve as the first point of contact for customers, providing timely and empathetic responses to inquiries via phone, email, and live chat.
• Resolve issues related to reservations, flight changes, cancellations, and special requests, ensuring customer satisfaction.
• Provide accurate, valid, and complete information by utilizing the right tools, resources, and team expertise.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Guide customers through our services and products and assist them in using our website and mobile app effectively.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Participate in training sessions to stay updated on Delta’s policies, new technology, and service enhancements.
• Contribute to team effort by accomplishing related results as needed and maintaining high-performance metrics.

Skills

Phone support

Active listening

CRM familiarity

Communication skills

Time management

Emotional intelligence

Remote work

Education

High school diploma

Tools

CRM software

Job description

Delta Air Lines is hiring entry-level Customer Support Representatives for remote work. You will handle inquiries via phone, email, and live chat, resolve reservations issues, and guide customers through Delta’s services and apps from home.

A high school diploma and proven customer service experience are required, with training provided on Delta policies and tools. The role offers a competitive salary, benefits, and travel privileges.