Remote Enterprise Technical Relationship Manager

IGEL Technology; Washington (District of Columbia); Remote; USD 90,000 - 120,000; Full time

Job summary

IGEL Technology is seeking a Technical Relationship Manager to oversee strategic relationships with customers, particularly in the Washington DC Metro area. This role is pivotal in guiding customers through their adoption of IGEL technology solutions, enhancing their experiences while assisting with support escalations.

Ideal candidates will have a minimum of 5 years of relevant experience in IT support and be adept at developing comprehensive account plans. The position requires effective communication and the ability to adapt to customer needs, with up to 30% travel expected.

Qualifications

• Minimum 5 years of experience supporting enterprise-level customers in a TRM capacity.
• 5+ years relevant engineering, consulting, or system integration experience.
• Very good self-management skills such as personal organization and timekeeping.

Responsibilities

• Develop a strong, positive strategic relationship with the customer.
• Assist with the escalation of support incidents.
• Visit customer locations regularly; up to 30% travel required.

Skills

Experience with application and desktop virtualization platforms (VMware Horizon, Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services)

Knowledge of common networking concepts and protocols (TCP/IP, DHCP, DNS, VLANs, 802.1x, RADIUS)

Experience managing IGEL products within a customer environment

Experience with directory management (LDAP, Active Directory)

Troubleshooting and log gathering on Windows and Linux platforms

Familiarity with scripting languages (PowerShell, bash, python)

Familiarity with common database platforms (Oracle, MSSQL, MySQL)

Industry-standard certifications (e.g. VCP, CCA/CCP, MCSE, RHCA)

Good interpersonal and communication skills

Job description

IGEL Technology is seeking a Technical Relationship Manager to oversee strategic relationships with customers, particularly in the Washington DC Metro area. This role is pivotal in guiding customers through their adoption of IGEL technology solutions, enhancing their experiences while assisting with support escalations.

Ideal candidates will have a minimum of 5 years of relevant experience in IT support and be adept at developing comprehensive account plans. The position requires effective communication and the ability to adapt to customer needs, with up to 30% travel expected.