Remote Enterprise Specialist

Premier Talent Partners; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading recruitment agency is seeking an Enterprise Specialist to provide customer service and support to enterprise-level customers in a remote setting. The ideal candidate will have 2-3+ years of experience in customer service, familiarity with CRM systems, and proficiency in tools like Zendesk and Slack. Strong communication and time management skills are essential for this role.

Qualifications

• 2-3+ years of customer service experience.
• Familiarity with CRM systems and practices.
• Experience supporting enterprise-level customers in a technical SaaS environment.

Responsibilities

• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships with customer accounts.
• Meet personal and team sales targets.

Skills

Customer service experience

Communication skills

Time management

Tools

Zendesk

Slack

Stripe

Job description

A company is looking for an Enterprise Specialist to provide customer service and support for enterprise-level customers in a remote setting.

Key Responsibilities

• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open communication
• Meet personal and team sales targets while following communication procedures and guidelines

Required Qualifications

• 2-3+ years of customer service experience
• Familiarity with CRM systems and practices
• Proficiency in Zendesk, Slack, and Stripe
• Experience supporting enterprise-level customers in a technical SaaS environment
• Ability to manage time effectively and handle multiple tasks