Remote Enterprise Product Support Engineer

Island; San Diego (CA); Remote; USD 90,000 - 140,000; Full time

Job summary

Island is seeking a Product Support Engineer to help enterprise customers optimize The Enterprise Browser. This role is fully remote within the United States and requires deep troubleshooting, fast learning, and strong customer focus.

You’ll collaborate with engineering, QA, and sales teams to resolve issues, document solutions, and contribute to continual product improvement across security-conscious environments.

Qualifications

• 5+ years in enterprise support or customer-facing roles.
• Strong troubleshooting and problem-solving skills.
• 3+ years in startup environments; able to thrive in fast-paced teams.
• Experience with network/security tech (Okta, Zscaler, SIEM).

Responsibilities

• Provide exceptional technical support to enterprise customers via email, phone, and chat.
• Understand product integration with client systems and offer effective guidance.
• Collaborate with development, QA, and cross-functional teams to resolve issues.
• Document interactions and solutions for internal/external knowledge base.
• Contribute insights from customer interactions to product improvements.
• Work independently within SLAs and performance metrics.
• Occasionally work outside standard hours as needed.

Skills

Customer obsession

Problem-solving

Independent worker

Networking knowledge

HTTP protocol

Education

Bachelor's degree in CS/Engineering

Tools

Confluence

Salesforce

Jira

Coralogix

Sentry

Okta

Zscaler

Job description

Island is seeking a Product Support Engineer to help enterprise customers optimize The Enterprise Browser. This role is fully remote within the United States and requires deep troubleshooting, fast learning, and strong customer focus.

You’ll collaborate with engineering, QA, and sales teams to resolve issues, document solutions, and contribute to continual product improvement across security-conscious environments.