Remote Engagement Technician (10:00AM - 6:30PM EST)

ExactCare Pharmacy; Ohio; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Remote Engagement Technician, where your passion for customer service and pharmacy knowledge will shine. In this dynamic role, you'll engage with patients and healthcare professionals to ensure quality care and support. Your responsibilities will include answering calls, managing medication profiles, and collaborating with pharmacists to enhance patient experiences. This innovative firm values self-motivation and critical thinking, offering an exciting opportunity to make a difference in patients' lives. If you're ready to thrive in a fast-paced environment and contribute to exceptional pharmacy care, this position is for you.

Qualifications

• Must be 18+ years of age and have prior experience in a pharmacy setting.
• Certified with the Pharmacy Technician Certification Board (PTCB) or NHA.

Responsibilities

• Provide exceptional customer service in a phone-based environment.
• Assist patients with medication profiles and resolve inquiries.
• Maintain patient records with strong attention to detail.

Skills

Exceptional customer service skills

Thorough drug knowledge

Pharmacy billing knowledge

Ability to utilize computer equipment and technology

Strong prioritization and organizational skills

Ability to think critically

Ability to work independently

Self-motivated and goal-oriented

Education

High school diploma/GED

Job description

Remote Engagement Technician (10:00AM - 6:30PM EST)

Apply locations OH - Remote time type Full time posted on Posted 4 Days Ago job requisition id R-106708

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them.

Job Details

Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a call center environment, spending their time speaking with patients, doctors, and facilities on the phone.

Responsibilities

• Providing an exceptional customer service experience each day in a phone-based environment.
• Answering a high volume of inbound calls from current patients and serving as an ExactCare expert to resolve their questions.
• Placing outbound calls to patients to create, maintain, or update their medication profiles.
• Effectively assisting with patient questions over the phone.
• Working through current case queues to problem-solve for patient care issues.
• Serving as a liaison between the clinical pharmacists and other medical professionals on the patient’s behalf.
• Performing claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks.
• Collecting on patient balances when patient has an amount due.
• Maintaining patient records with strong attention to detail and confidentiality.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers.
• Accurate retrieval of all prescription information and verifying through doctor calls.
• Entering a high volume of data; processing prescription information with speed and accuracy.
• Placing welcome calls to newly onboarded patients and establishing a trusted point of contact.
• Partnering with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare.
• Performing in a high volume, fast-paced environment to support ExactCare’s nationwide patient base.
• Other tasks as required.

Skills & Abilities

• Comfortable working in a phone-based environment.
• Ability to work independently.
• Self-motivated and goal-oriented.
• Exceptional customer service skills.
• Thorough drug knowledge.
• Pharmacy billing knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers.
• Ability to utilize computer equipment and technology.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to overcome objections.
• Ability to think critically and document pertinent details.
• Ability to exhibit ExactCare Pharmacy’s Core Values in daily work.

Requirements

• Must be 18+ years of age.
• High school diploma/GED.
• Prior experience in a pharmacy setting.
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
• Must maintain a pharmacy technician registration with the State Board of Pharmacy.
• Ability to perform in an office-based (or remote) setting that requires sitting at a desk 90% of the time.
• Schedule: Monday through Friday 10:00 am to 6:30 pm.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment.