Remote Energy Efficiency Customer Support Specialist

CLEAResult; West Virginia; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid vacation, sick, personal and par.

Paid Volunteer Time

Employee Recognition Program

Employee Assistance Program

Access to on-demand training

Job summary

CLEAResult is hiring an Energy Efficiency Customer Support Specialist to help utility customers save money and improve homes through energy efficiency initiatives. This role is remote and supports multiple programs across platforms, focusing on customer service, scheduling, enrollment, and education content.

Ideal candidates have at least 6 months of customer-facing experience, can type 35+ WPM, and thrive in a fast-paced environment with metrics and schedules.

Qualifications

• Experience handling inbound or outbound voice calls.
• Ability to type 35+ WPM.
• Sales-oriented with a focus on customer service satisfaction.
• Thrives in a fast-paced environment balancing multiple platforms.

Responsibilities

• Handle inbound or outbound calls and provide information.
• Navigate scripts and guidelines to assist customers.
• Support customers and technical inquiries across platforms.
• Maintain adherence to schedule and break times.
• Meet performance metrics and quality standards.

Skills

Call handling

Typing 35 WPM

Sales oriented

Multi-tasking

Education

High School Diploma or GED

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, You Will Enjoy

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program - convert your recognition points into gift cards
• Employee Assistance Program - offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

This position is remote and can be located anywhere where posted.

We are looking for a talented individual...

To join our team as an Energy Efficiency Customer Support Specialist! This isn't your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change!

How We’re Different...

• Each customer interaction focuses around energy efficiency
• You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
• Each call can be a different utility customer and require a different type of service
• Wide range of support scripts - verbatim, talking points, or simple usage guides
• Some programs utilize chat/email interactions with customers
• Personal performance data and progress accessible in real time

What You Can Apply Day 1...

• Experience handling inbound or outbound voice calls
• Expertly navigating a script
• Supporting customers and tech inquires
• Comfort with a committed schedule with set lunches and breaks
• Appreciation for goals and performance metrics

Exciting candidates have...

• High School Diploma or GED (required)
• Ability to type 35+ WPM
• No attendance or punctuality concerns
• Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
• Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
• Sales-oriented with a focus on customer service satisfaction
• "How can I help you?" attitude

Remote Work Requirements

• We provide a laptop, software, and all necessary equipment
• Home Internet requirements:
  • Internet speed that meets our minimum standard:
    • 10 Mbps upload / 20 Mbps download / 99% latency
    • Google: 'free speed test' if you are unsure
  • Ability to hardwire internet, plug directly into router
• Environment:
  • Dedicated home office space, free of personal disruptions
  • Two power connections
  • You are scheduled to be on the phone throughout the entirety of your shift - no flexibility to answer the door or be on-call care for others during scheduled work hours

Compensation

$17 / hour + $65 / month internet stipend

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.