Remote EMR/EHR Applications Support Lead

Eliassen Group; Providence (RI); Remote; USD 96,000 - 110,000; Part time

Job summary

Eliassen Group is seeking an experienced EMR/EHR Application Support Manager for a remote contract role. You will lead production support, mentor analysts, and coordinate with clinicians, vendors, and development teams to ensure system stability, regulatory compliance, and operational excellence.

The role emphasizes incident management, SLAs, and process improvements across major EMR platforms (Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech).

Qualifications

• 5+ years supporting EMR/EHR or healthcare applications.
• Experience leading or supervising support teams.
• Strong incident management and service delivery background.

Responsibilities

• Lead and mentor a team of Application Support Analysts and manage daily operations.
• Establish SLAs and support metrics, and coordinate on-call schedules and incident response.
• Develop support processes, knowledge articles, and standard operating procedures.
• Oversee support for EMR/EHR platforms including Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech, or proprietary systems.
• Ensure prompt resolution of clinical and operational application issues and manage major incidents.
• Coordinate cross-functional resolution teams and support upgrades, releases, enhancements, and go-live activities.
• Monitor application performance and availability.
• Partner with clinical, operational, and business leaders, serving as escalation point for complex issues.
• Collaborate with vendors on defects, enhancements, and support requests, and facilitate communication during outages.
• Guide troubleshooting of application, SQL/database, interface failures, HL7 and API integrations, and reporting or workflow issues.
• Ensure root cause analysis for recurring problems and drive continuous improvement.
• Ensure HIPAA compliance, support audits and regulatory standards, and maintain documentation of controls and processes.

Skills

EMR/EHR systems

Leadership

Incident management

SQL/Query troubleshooting

Stakeholder management

Healthcare workflows

HIPAA compliance

Vendor coordination

Education

Bachelor's degree in IT/Healthcare Informatics/CS

Tools

Jira

ServiceNow

Confluence

HL7 interfaces

Job description

Eliassen Group is seeking an experienced EMR/EHR Application Support Manager for a remote contract role. You will lead production support, mentor analysts, and coordinate with clinicians, vendors, and development teams to ensure system stability, regulatory compliance, and operational excellence.

The role emphasizes incident management, SLAs, and process improvements across major EMR platforms (Epic, Cerner, Athenahealth, NextGen, eClinicalWorks, Meditech).