Remote EAP Compliance & Quality Program Coordinator

LanguageLine Solutions; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Fully remote

Job summary

Health Advocate is seeking a Compliance & Quality Program Coordinator to support regulatory compliance, grievance administration, and quality initiatives within our remote Employee Assistance Program. You will partner with clinical leadership, operations and legal teams to identify risks, ensure adherence, and drive continuous improvement across the organization.

The role emphasizes documentation, reporting, training, and accreditation support, with opportunities to influence outcomes and

Qualifications

• Bachelor's degree or equivalent and 3+ years in healthcare compliance, regulated operations, grievance or quality improvement.
• Experience coordinating investigations, grievances, audits, or corrective actions.
• Strong organizational and project management skills with multiple priorities and deadlines.
• Excellent written and verbal communication; proficient in business technology and reporting tools.

Responsibilities

• Coordinate regulatory reporting, documentation, and compliance calendars.
• Monitor grievances from intake to closure and coordinate investigations.
• Support compliance, quality, and audit readiness meetings and reporting.
• Collaborate with clinical leadership, operations, legal counsel, and stakeholders.
• Analyze trends and contribute to process improvements and trainings.

Skills

Written communication

Project management

Judgment & confidentiality

Excel/Salesforce/case mgmt

Education

Bachelor's degree or equivalent

Tools

Excel

Salesforce

Case management systems

Job description

Health Advocate is seeking a Compliance & Quality Program Coordinator to support regulatory compliance, grievance administration, and quality initiatives within our remote Employee Assistance Program. You will partner with clinical leadership, operations and legal teams to identify risks, ensure adherence, and drive continuous improvement across the organization.

The role emphasizes documentation, reporting, training, and accreditation support, with opportunities to influence outcomes and