Remote DWDM Network Ops Tech II – 6-Month Contract

Apex Systems; St. Louis (MO); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

A leading IT services company is looking for an Ops Tech II for a 6-month remote contract. This role involves managing incidents from start to finish, isolating and resolving customer issues efficiently. Candidates should have 1-3 years of DWDM network support experience and be comfortable working in a fast-paced customer service environment. Familiarity with Ciena or Infinera equipment is highly desired. This position also involves troubleshooting, maintenance, and strong communication skills in a customer-focused role.

Qualifications

• 1-3 years of managed DWDM network support experience.
• Ability to work in a fast-paced customer service environment.
• Experience with Ciena or Infinera is highly desired.

Responsibilities

• Own incidents from cradle to grave.
• Isolate and resolve customer issues.
• Perform maintenance as needed.
• Troubleshoot in a NOC.

Skills

Managed DWDM network support/troubleshooting

Customer service environment

Knowledge of Ciena or Infinera

Ability to log into network devices

Understanding of fiber networks

Job description

A leading IT services company is looking for an Ops Tech II for a 6-month remote contract. This role involves managing incidents from start to finish, isolating and resolving customer issues efficiently. Candidates should have 1-3 years of DWDM network support experience and be comfortable working in a fast-paced customer service environment. Familiarity with Ciena or Infinera equipment is highly desired. This position also involves troubleshooting, maintenance, and strong communication skills in a customer-focused role.