Remote Disney Vacation Specialist

Enchanted Horizons Travel; Naperville (IL); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote flexibility

Travel discounts

Professional training

Job summary

Enchanted Horizons Travel, a US-based agency, seeks a Remote Disney Vacation Specialist to guide clients from initial planning through post-trip support. You will assist with travel arrangements, answer questions, manage updates, and resolve issues with professionalism and care.

Based in Illinois, the company offers remote flexibility, exclusive travel perks, and ongoing training from a dedicated team to help you build memorable experiences for travelers nationwide.

Qualifications

• Excellent written and verbal communication skills are required.
• Experience in customer service, preferably in travel, tourism, or hospitality.
• High attention to detail and strong organizational habits are essential.
• Ability to learn new booking tools and systems quickly.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across email, phone, and messaging channels promptly and professionally.
• Assist clients with bookings, modifications, cancellations, and special travel requests.
• Provide accurate information on destinations, documentation, and agency processes.
• Follow up with clients to confirm plans and gather feedback after trips.
• Address client concerns with empathy and efficiency to ensure satisfaction.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Tech-savvy

Travel industry knowledge

Education

High school diploma or equivalent

Tools

Booking systems

Job description

About the job Remote Disney Vacation Specialist

Job Description: As a Remote Disney VacationSpecialist, you will be an essential part of our team, guiding clients through every stage of their journey, from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Enchanted Horizons Travel Agency USA, based in Illinois, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up‑to‑date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.